Account Manager
1 month ago
Account Manager Role Overview
As a valued member of the WestRock team, you will serve as a liaison between Corporate Accounts, Strategic Regional Accounts, WestRock plants, and Customer locations. This critical role involves providing specialized support to designated WestRock customers, ensuring their critical business issues and needs are met.
Responsibilities
- Serve as the liaison between WestRock and customer to support supplier plants in improving overall customer service.
- Create project plans and oversee end-to-end development of customer specifications, logistics, and troubleshooting customer needs.
- Ensure customer needs are met while aligning to meet MD business objectives.
- Assist with budget development and management cross-functionally with Sales and Financial Managers.
- Develop understanding of customers' market landscape to proactively identify areas of opportunities to add additional value, improve efficiency, and provide training for customer manufacturing lines.
- Manage both internal and external customer relationships, providing value-added sales and service support solutions to deliver ongoing value.
- Complete and develop Opportunity Plans that are in support of and align with Corporate Account's Key Account Profiles (KAP's).
- Review Opportunity Plans with VP Sales on a regular basis.
- Partner with production, manufacturing, and account team to ensure customer needs are properly communicated.
Requirements
- Bachelor's degree preferred.
- 2 to 3 years of experience in corrugated sales preferred.
- 5+ years of related experience in sales, project management, and/or technical training.
- Possess a broad understanding of different types of equipment, and technical and packaging capabilities related to the packaging industry.
- Proven experience with packaging systems.
- Demonstrated sales competence and business acumen.
- Ability to provide clarity to complex problems and develop long-term solutions.
- Ability to manage multiple accounts and deadlines and interact effectively with people from varying functions and levels.
- Possess effective leadership qualities and insightful business judgment.
- Excellent computer skills including Word, Excel, and PowerPoint.
- Excellent written and verbal communication skills.
What We Offer
WestRock is a leading global packaging company that offers a dynamic work environment, competitive compensation, and opportunities for growth and development.
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