Regional Director of Operations

4 weeks ago

Strongsville, Ohio, United States Morrison Healthcare Full time
Job Description

Job Summary

Morrison Healthcare is seeking a highly skilled Regional Director of Operations to lead and manage a team of Directors of Food Services in the Texas and Louisiana markets. The successful candidate will be responsible for driving operational and financial goals, building strong client relationships, and establishing a positive cultural tone in the region.

Key Responsibilities:

  • Lead and manage a diverse team of Directors of Dining Services to provide top-notch service
  • Drive self and team towards building strong relationships with clients at all levels and achieving KPIs (profitability, safety, engagement, etc.)
  • Serve on regional leadership team and regularly communicate with peers to share best practices, mitigate risks, champion diversity, and build community
  • Own all accounts within assigned territory, ensuring input from and thoughtful communication with key partners
  • Support RVP in setting cultural tone in region and meet regularly with extended team to ensure transparency, understanding, safety, accountability, and alignment
  • Work with regional team members to ensure Sales and Retention process is smooth for all accounts
  • Collaborate with key partners to support regional initiatives
  • Ensure compliance with QA, policy, and USDA program requirements, along with completing all reporting on time
  • Champion development in partnership with RVP within the region and conduct performance evaluations, along with succession planning, with focus on building multi-unit management skills
  • Own the financial results/P&L for assigned territory and work with leadership team to ensure accuracy for reporting, forecasting, and budgeting processes
  • Ensure consistent and fair administration of all policies and procedures
  • Recognize and anticipate marketplace trends and participate in regional strategic planning meetings

Required Qualifications:

  • Bachelor's or master's degree from an accredited college or university, or eight (8) years progressive experience in multi-unit foodservice, hospitality management, plant operations management, environmental services, laundry distribution, or other Support Services areas in lieu of degree

Preferred Qualifications:

  • Strong background in senior leadership roles with exposure to contract/budget management, customer service, people development, food services, negotiations, etc.
  • Proven track record of growing a business and leading teams, along with strong financial acumen
  • Ability to think quickly, analytically, strategically, and accurately
  • Expert client relationship, influencing, listening, and communications (written and verbal) skills
  • Champions the inclusion mindset and is proactive, positive, professional, flexible, and resilient
  • Demonstrates initiative, ownership, multi-tasking, prioritization, and organization skills
  • Proficient in the use of Microsoft Suite

Extensive travel required in this position.

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