UX Research Operations Manager
4 weeks ago
We are seeking a highly skilled and experienced Manager, UX Research Operations to drive recruiting operations for our UX research team. This role will be responsible for managing our research vendor relationships and a small crew of in-house recruiters and moderators.
Key Responsibilities- Inherit and manage the performance of our in-house team of Research Recruiters and Moderators
- Own the end-to-end recruiting pipeline and process
- Own vendor relationships for third-party panel providers, SaaS research platforms, and incentive providers
- Own the CMS, enforce user contact governance, and ensure GDPR, PII, and CAN-SPAM compliance in partnership with in-house legal and privacy teams
- Manage vendor and incentive budgets in partnership with in-house procurement and legal teams
- Query our in-house databases using SQL and lead in-house user panel recruiting and management
- Actively contribute new ideas and process to UX Research Ops at eBay
- 8+ years of experience in the research operations space
- 5+ years of research recruiting across quant, qual, and mixed methods research
- 2+ years of people management experience
- Experience working in a high-volume research ops department and automating repetitive tasks
- Deep understanding of database query/management, statistical sampling concepts, and research techniques
- Expert use of CMS and SaaS platforms, particularly Qualtrics
- Demonstrated understanding of PII, GDPR, CMS best practices in a global research environment
- Ability to manage and allocate budgets
eBay is an equal opportunity employer. We offer a competitive salary range of $149,200 - $234,850, as well as a comprehensive benefits package, including medical, financial, and paid time off benefits. We are committed to diversity, equity, and inclusion in the workplace.
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