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Hotel Operations Manager

2 months ago

Houston, Texas, United States The Crescent Hotels Group Full time

Position Overview:

The Crescent Hotels Group is seeking a seasoned professional to oversee and enhance hotel operations. This role is ideal for individuals with extensive experience in managing full-service hotels, particularly those with a background as a Director of Operations or General Manager in a limited-service setting with Food & Beverage services.

Key Responsibilities:

  • Assist the General Manager in the daily management of hotel operations, focusing on both operational and financial aspects of the Food & Beverage and Rooms Division.
  • Monitor and evaluate the performance of department heads, ensuring accountability and adherence to performance standards.
  • Guarantee compliance with brand standards through regular quality assurance audits.
  • Supervise key operational departments, including Food & Beverage, Housekeeping, and Front Office.
  • Analyze financial reports and performance metrics to assess productivity, identify cost-saving opportunities, and drive program enhancements.
  • Facilitate operations meetings to ensure staffing and departmental functions align with business objectives.
  • Encourage feedback for continuous improvement and develop career progression paths for managers, supervisors, and staff.
  • Assist in resolving employee relations issues and guest complaints.
  • Review guest survey feedback and collaborate with operations managers to implement strategies for improving guest satisfaction scores.

Qualifications:

  • A minimum of three (3) years of experience in a leadership role within a full-service hotel, such as Director of Food and Beverage, Assistant General Manager, or General Manager.
  • Experience in rooms division management within a full-service hotel environment.
  • Exceptional communication skills, both written and verbal.
  • Strong interpersonal and problem-solving skills to effectively address guest and employee concerns.
  • Preferred experience with Hilton/OnQ systems.
  • Availability to work flexible hours, including evenings, holidays, and weekends.

Benefits:

  • Comprehensive Medical, Dental, and Vision Insurance
  • 401k Matching Program
  • Executive Committee Bonus Program
  • Employee Assistance Program
  • Complimentary Life Insurance
  • Paid Holidays
  • Short-Term and Long-Term Disability Insurance at no cost
  • Generous Paid Time Off
  • Hotel Discount Program
  • Complimentary Lunch

The Crescent Hotels Group is an Equal Opportunity Employer, committed to fostering a diverse and inclusive workplace.