Restaurant Operations Manager

2 weeks ago


Algonquin, Illinois, United States MJG Enterprises Full time
Job Title: Shift Manager

The Shift Manager plays a crucial role in ensuring the smooth operation of our restaurant during assigned shifts. This position is responsible for maintaining high standards of guest satisfaction, financial controls, and team member direction.

Key Responsibilities:
  • Lead and direct team members to achieve operational excellence during assigned shifts.
  • Ensure accurate financial controls, including labor, inventory variance, and GUEST TRAC responses.
  • Provide clear and concise production direction to team members.
  • Set an example for team members by demonstrating a strong work ethic and commitment to implementing shift plans.
  • Delegate tasks effectively to encourage teamwork and ensure compliance with company standards.
  • Motivate team members to exceed guest expectations with food and friendly service in clean surroundings.
  • Address guest feedback and resolve complaints in a timely, friendly, and professional manner.
  • Direct, train, and motivate team members during shifts on various workstations.
  • Comply with government regulations, company policies, and procedures related to safety, sanitation, security, and operations.
  • Take initiative to report violations of safety, sanitation, security, and other company policies to restaurant management and perform short-term solutions.
  • Motivate team members to adhere to loss control procedures and maintain a safe and secure environment for customers and team members.
  • Complete checklists and procedures for cash reporting, inventory control, and scheduling during shifts.
  • Perform other essential functions and duties as listed in the restaurant team member job description.
  • Be flexible to work evenings, weekends, and holidays.
  • Attend assigned shifts promptly and regularly.
Minimum Qualifications:
  • Must be at least 18 years old.
  • High school diploma or GED.
  • Completion of all BKC certification programs.
  • English language preferred.
  • Willingness to travel preferred.
  • Ability to handle all team member responsibilities.

Please note that the responsibilities and qualifications listed above are for positions at restaurants owned or operated by MJG Enterprises. Job descriptions, compensation, benefits, and other employment terms and conditions applicable to positions at independent franchised restaurants will vary and are determined solely by the Franchisee.



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