Customer Service Representative
1 week ago
Are you passionate about delivering exceptional customer service and making a positive impact in the lives of others? Do you have a knack for problem-solving and a strong desire to learn and grow with a dynamic team?
We are seeking a highly motivated and customer-focused Call Center Representative to join our team at University of Hawaii FCU. As a key member of our customer service team, you will be responsible for providing top-notch support to our members, answering their questions, and resolving their concerns in a timely and professional manner.
Key Responsibilities:- Respond to member inquiries and resolve issues in a courteous and professional manner
- Process transactions and service requests efficiently and accurately
- Provide product and service information to members, and make recommendations to meet their needs
- Collaborate with internal teams to resolve complex issues and improve member satisfaction
- Stay up-to-date on product and service offerings, and maintain knowledge of industry trends and best practices
- High school diploma or equivalent required
- 1-2 years of customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic knowledge of MS Office and credit union core systems
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive team environment
- A chance to make a positive impact in the lives of our members
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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