Mortgage Servicing Portfolio Manager

1 day ago

Calabasas, California, United States Verity Search Agency Full time
Job Summary:

The Non-QM Subservicing Manager is responsible for overseeing the day-to-day operations of the Non-Qualified Mortgage (Non-QM) subservicing portfolio. This role ensures that all aspects of loan subservicing comply with company policies, industry regulations, and investor guidelines. The manager will lead a team, collaborate with external subservicers, and work closely with other departments to optimize performance, mitigate risks, and enhance customer satisfaction.

Key Responsibilities:
  • Portfolio Management: Oversee the Non-QM loan subservicing portfolio, ensuring timely and accurate processing of payments, escrow management, and customer service.
  • Monitor subservicer performance and adherence to service-level agreements (SLAs) and investor requirements.
  • Conduct regular audits of subservicers to ensure compliance with regulatory requirements and internal policies.
  • Analyze portfolio trends, identify risks, and implement strategies to mitigate potential issues.
  • Knowledgeable about national lending laws, collecting on payments and foreclosure laws, and disposal of REO's.
  • Team Leadership: Lead, mentor, and develop a team of subservicing professionals, providing guidance on best practices, performance management, and career development.
  • Foster a collaborative and results-driven work environment.
  • Compliance and Risk Management: Ensure compliance with all federal, state, and local regulations, including RESPA, TILA, and CFPB guidelines.
  • Stay current with industry changes, regulatory updates, and best practices in Non-QM servicing.
  • Collaborate with the compliance team to address any regulatory changes or findings from internal/external audits.
  • Vendor Management: Manage relationships with third-party subservicers, ensuring they meet performance and compliance expectations.
  • Negotiate contracts and service-level agreements with subservicers, ensuring favorable terms for the company.
  • Review and approve subservicer invoices and payments.
  • Process Improvement: Identify opportunities for process improvements and efficiencies within the subservicing function.
  • Implement new technologies and tools to enhance servicing operations and customer experience.
  • Develop and update policies and procedures to reflect current best practices.
  • Reporting and Analytics: Prepare regular reports on portfolio performance, delinquencies, loss mitigation efforts, and other key metrics.
  • Present findings and recommendations to senior management to support strategic decision-making.
  • Customer Service: Ensure that customer inquiries and issues are resolved promptly and effectively by the subservicing team.
  • Develop strategies to improve customer satisfaction and reduce complaints.
Qualifications:
  • Bachelor's degree in Finance, Business Administration, or a related field; MBA or advanced degree preferred.
  • 5+ years of experience in mortgage servicing, with at least 3 years in a management role.
  • Extensive knowledge of Non-QM loan products, servicing regulations, and investor guidelines.
  • Proven experience in vendor management and contract negotiation.
  • Strong leadership skills with the ability to manage and motivate a team.
  • Excellent analytical, problem-solving, and decision-making abilities.
  • Effective communication and interpersonal skills, with the ability to collaborate across departments.
  • Proficiency in mortgage servicing software and MS Office Suite.
Compensation:
  • Competitive salary $90-130,000 plus bonus based on experience.
  • Performance-based bonuses.
  • Comprehensive benefits package including health, dental, vision, and 401(k) plans.

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