Customer Support Director

4 weeks ago


Odessa, Texas, United States Select Water Solutions, Inc Full time
Job Overview

Select Water Solutions, Inc is seeking a highly skilled Customer Support Manager to join our team. As a key member of our organization, this individual will be responsible for building and maintaining strong relationships with our customers.

Job Description

The ideal candidate will have excellent communication skills, a strong ability to work independently, and a proven track record of providing exceptional customer service. Responsibilities will include:

  • Meeting and communicating with customers on a daily basis to understand their needs and requirements.
  • Collaborating with the Operations Manager and Corporate Account Representative to develop and implement solutions that meet customer needs.
  • Providing market intelligence and trends analysis to management and other stakeholders.
Requirements

To be successful in this role, candidates must possess:

  • A Bachelor's degree or equivalent experience in a related field.
  • A minimum of 5-10 years of relevant experience in customer-facing roles, with a strong focus on relationship management and account development.
  • Excellent facilitation and negotiation skills, with the ability to influence customer decision-makers.
  • Frequent personal contact with key client personnel to develop an understanding of current and future projects/expectations.
  • A valid driver's license and eligibility to drive a company vehicle according to Select's insurance guidelines.
Benefits

We offer a competitive salary range of $70,000 - $90,000 per year, based on experience. Additional benefits include:

  • Medical, dental, and vision coverage.
  • LIFE AND DISABILITY INSURANCE PLANS
  • PAID VACATION DAYS AND PAID HOLIDAYS.
  • RETIREMENT AND SAVINGS (401K) PLAN WITH COMPANY MATCH.
  • ANNUAL UNIFORM ALLOWANCE.
  • REFERRAL BONUS WITH NO CAP ON AMOUNT OF REFERRALS.
  • PAID TRAINING.


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