Customer Support Director
4 weeks ago
Select Water Solutions, Inc is seeking a highly skilled Customer Support Manager to join our team. As a key member of our organization, this individual will be responsible for building and maintaining strong relationships with our customers.
Job DescriptionThe ideal candidate will have excellent communication skills, a strong ability to work independently, and a proven track record of providing exceptional customer service. Responsibilities will include:
- Meeting and communicating with customers on a daily basis to understand their needs and requirements.
- Collaborating with the Operations Manager and Corporate Account Representative to develop and implement solutions that meet customer needs.
- Providing market intelligence and trends analysis to management and other stakeholders.
To be successful in this role, candidates must possess:
- A Bachelor's degree or equivalent experience in a related field.
- A minimum of 5-10 years of relevant experience in customer-facing roles, with a strong focus on relationship management and account development.
- Excellent facilitation and negotiation skills, with the ability to influence customer decision-makers.
- Frequent personal contact with key client personnel to develop an understanding of current and future projects/expectations.
- A valid driver's license and eligibility to drive a company vehicle according to Select's insurance guidelines.
We offer a competitive salary range of $70,000 - $90,000 per year, based on experience. Additional benefits include:
- Medical, dental, and vision coverage.
- LIFE AND DISABILITY INSURANCE PLANS
- PAID VACATION DAYS AND PAID HOLIDAYS.
- RETIREMENT AND SAVINGS (401K) PLAN WITH COMPANY MATCH.
- ANNUAL UNIFORM ALLOWANCE.
- REFERRAL BONUS WITH NO CAP ON AMOUNT OF REFERRALS.
- PAID TRAINING.
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