Customer Experience Specialist

2 weeks ago


Odessa, Texas, United States Astound Full time

Are you passionate about delivering exceptional customer experiences? Do you have a knack for understanding the needs of others and providing solutions that exceed their expectations?

We are seeking a highly motivated and results-driven Retail Customer Care Representative to join our team in Odessa, Texas. As a key member of our retail sales and service team, you will be responsible for providing top-notch customer service and support to our valued clients.

About the Role:

  • Provide exceptional customer service and support to resolve customer inquiries and issues in a timely and professional manner.
  • Analyze customer needs and provide personalized solutions to meet their unique requirements.
  • Develop and maintain strong relationships with customers to ensure long-term satisfaction and loyalty.
  • Work collaboratively with colleagues to achieve sales and service goals and objectives.
  • Maintain accurate records and reports to track customer interactions and sales performance.

Requirements:

  • 3+ years of experience in customer-facing roles, preferably in telecommunications or retail sales.
  • Proven track record of delivering exceptional customer service and exceeding sales targets.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups and individuals.
  • Basic PC skills and proficiency in standard office software.
  • Bilingual in Spanish is a plus, but not required.

What We Offer:

  • A competitive salary range of $40,000 - $60,000 per year, based on experience and performance.
  • A comprehensive benefits package, including medical, dental, vision, life, and STD insurance.
  • Paid Time Off/Vacation: 80 hours per year, increasing with tenure.
  • Floating Holiday: 40 hours per year.
  • Paid Holidays: 7 days per year.
  • Tuition reimbursement program.
  • Employee discount program.

Our Mission Statement:

We're committed to taking care of our customers, each other, doing what we say we'll do, and having fun while doing it.



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