Principal Product Manager
2 days ago
Zillow Group is revolutionizing the real estate industry by leveraging artificial intelligence to enhance the home buying and selling experience. Our AI & Experiences team is dedicated to developing innovative solutions that streamline processes, improve user interactions, and provide valuable insights.
Within this team, the ZHL Workforce Management & AI Product team focuses on creating tools and experiences that help Zillow users find the right home and get financing with confidence. We provide contextually relevant information early in the process and efficiently nurture users throughout their journey.
About the RoleWe are seeking a seasoned Principal Product Manager to join our ZHL Workforce Management & AI Product team. In this role, you will be responsible for building processes, tools, and infrastructure to optimize the effectiveness and efficiency of our Mortgage operations teams.
Our objective is to deliver outstanding home financing experiences to our customers and partners through intelligent automation and optimization. You will work closely with other teams to create new processes, automate tasks, and improve performance.
Key Responsibilities- Leverage AI to enhance the effectiveness and efficiency of ZHL's mortgage operations teams to optimize capacity utilization and enable an industry-leading customer experience.
- Collaborate closely with business collaborators, machine learning, and data science teams to integrate AI solutions that meet customer needs, drive innovation, and facilitate operational process changes.
- Apply data-driven insights to perform operational testing and continually improve workflows through iterative testing.
- Establish and refine mechanisms to evaluate and augment operator performance.
- Take ownership of tasks and apply a first-principles approach to creatively solve complex problems.
- Ensure compliance with regulatory standards and ethical guidelines while maintaining a strategic, customer-focused approach.
We are looking for an experienced product leader with a proven track record of launching products with increasing scope, complexity, and impact. You should have a strong analytical ability, using qualitative and quantitative data to inform decision-making and craft compelling narratives.
Key qualifications include:
- 8+ years in a product management role, with emphasis on cross-team collaboration, creative problem-solving skills, analytical thinking, and success in shipping initiatives that drive scalable growth
- Experience defining projects, driving requirements, writing functional specs, and coordinating projects across multiple teams and organizations
- Track record of leading and successfully delivering results in a fast-paced, dynamic environment
- Demonstrate attention to detail and the ability to lead multiple competing priorities simultaneously
- A highly collaborative working style and an analytical approach, with experience using data to motivate changes and produce results
- Passion for customer success and empowering people through technology
- Outstanding verbal and written communication skills
- Enthusiastic and resilient in a constantly evolving environment where the process is fluid and creative solutions are the norm
- Experience using ML/AI to improve operational efficiency and customer experiences
Experience building capacity and performance management tools in a sales or service operations environment, experience in a highly regulated environment, and mortgage experience are a plus.
About Zillow GroupZillow Group is reimagining real estate to make home a reality for more and more people. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.
Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits.
We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.
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