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Account Manager

2 months ago

Minneapolis, Minnesota, United States ECI Software Solutions Full time
Account Manager Job Description

At ECI Software Solutions, we are seeking a highly motivated and results-driven Account Manager to join our team. As an Account Manager, you will be responsible for identifying cross-sell/upsell opportunities for additional software and services by staying in routine contact with our customer base via phone, online meetings, and email.

Key Responsibilities:
  • Develop a strong understanding of ECI products and services, and communicate the value to the customer base effectively.
  • Develop and nurture relationships with existing customers within your customer base.
  • Conduct outbound calls, emails, and virtual meetings to engage with customers, understand their business needs, and present our software solutions effectively.
  • Collaborate closely with the sales team to identify opportunities, qualify leads, and drive the sales process from initial contact to closure.
  • Manage the full sales cycle, including pipeline management, negotiation, and contract closure, while consistently meeting or exceeding sales targets.
  • Provide exceptional customer service and serve as the primary point of contact for customer inquiries, ensuring prompt resolution of issues and inquiries.
  • Have a strong working relationship with your customers to increase references, keep customers on maintenance and support contracts, and help mitigate Churn.
  • Consistently log and record each-and-every outreach made, in Salesforce, producing regular activity reports.
  • Consistently meet or exceed monthly, quarterly and yearly sales quota goals in accordance with the strategic plan.
Requirements:
  • Proven track record of success in sales, preferably within the software or technology industry.
  • Experience selling to manufacturing customers and a solid understanding of manufacturing processes and challenges is highly desirable.
  • Knowledge of manufacturing software is helpful but not required.
  • Strong communication and interpersonal skills, with the ability to build rapport and engage effectively with clients.
  • Results-oriented mindset with a passion for exceeding sales targets and driving revenue growth.
  • Ability to work independently as well as collaboratively within a team environment.
  • Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite
  • Bachelor's degree highly desirable.

Why ECI? At ECI, our mission is to enable the entrepreneurial spirit of small and medium-sized business owners. We offer a dynamic and inclusive work environment, competitive benefits, and opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for sales and customer success, we encourage you to apply for this exciting opportunity.