Patient Care Coordinator/ Front Office Administrator Position
4 days ago
At Hand + Physical Therapy NYC, a renowned Therapist-owned and operated outpatient practice located in the heart of Union Square, New York City, we are seeking a highly skilled Patient Care Coordinator/ Front Office Administrator to join our dynamic team.
The ideal candidate will possess excellent communication skills, be well-organized, and have an understanding of confidentiality and discretion. Reporting directly to the Clinical Director, this role performs a variety of clerical and receptionist duties, combined with patient tasks to assist the therapists in providing exceptional care to our patients.
We offer a competitive hourly rate of $22-$25 per hour, depending on experience, along with a range of benefits including 401(k) matching, disability insurance, flexible scheduling, health insurance, opportunities for advancement, paid time off, and professional development assistance.
In this exciting role, you will have the opportunity to work closely with our dedicated team of therapists and support staff to deliver high-quality patient care in a state-of-the-art facility. If you are a motivated and detail-oriented individual who is passionate about delivering excellent customer service, we encourage you to apply for this challenging and rewarding position.
Key Responsibilities:
- Greet patients and assist them in and out of the therapy area.
- Maintain a patient treatment schedule consistent with the needs of the facility.
- Perform administrative tasks, including answering phones, screening calls, and referring incoming calls to the appropriate team member.
- Aid in the treatment and care of patients in accordance with the American Occupational Therapy/Physical Therapy Association Code of Ethics and the New York Occupational Therapy/Physical Therapy Practice Act.
- Prepare equipment for treatment as needed by the therapists.
- Maintain facility records and filing systems, ensuring compliance with company procedures.
- Collaborate with the billing department to ensure accurate billing information.
- Perform housekeeping duties to maintain a clean and organized facility.
Requirements:
- Bachelor's degree or Associate's degree, or equivalent experience.
- Proficiency in Microsoft Office Word and Excel.
- Excellent interpersonal, organizational, and communication skills.
Please note that this is a part-time position, requiring approximately 20-25 hours of work per week. The ideal candidate will be available to work a standard Monday-to-Friday schedule, with flexibility to adapt to changing circumstances.
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