Caregiver Support Specialist

3 days ago


Albany, Georgia, United States Primecare Home Care Services Full time
About Primecare Home Care Services

We are a boutique home care agency dedicated to providing personalized, compassionate care that enhances the quality of life for our clients. Our approach prioritizes empathy, integrity, and empowerment in every interaction.

Job Summary:

Under the direction and supervision of the Executive Director, the Caregiver Support Specialist implements branding and marketing strategies and coaching that support Primecare Home Care Services and its Field Training Offices.

Key Responsibilities:
  • Engage, motivate, coach, and educate caregivers via phone and digital technology
  • Assess caregiver and care recipient needs; coach and empower caregivers to develop and achieve goals
  • Conduct minimum monthly check-ins (or as needed)
  • In collaboration with key stakeholders, determine caregiver and client eligibility and efficiently move families into service
  • Track and manage program referrals/participation to support state and company growth, providing program-specific information as needed
  • Research opportunities for referral to external supports and services
  • Actively recruit new SFC members and create brand presence throughout your assigned area
  • Communicate with key referral sources, case managers, physician offices, and hospitals to spread the word about SFC and service their members
  • Document and report on coaching activity, focusing on quality and outcomes; make recommendations as appropriate
  • Collaborate with consumers & caregivers to complete QA compliance items (virtual home visits, 30-day care plan reviews, 6-month annual reviews, etc.)
Requirements:
  • 2 years of experience in case management, with a focus on working with elderly and disabled individuals
  • Exceptional active listening and communication skills, paired with strong empathy
  • Tech-savvy, comfortable using and teaching others to use mobile apps to enhance caregiving support
  • Strong multitasking abilities in a multi-system environment, with proficiency in Microsoft Office and case management tools
  • Able to thrive in a fast-paced, start-up environment, demonstrating flexibility and adaptability
  • Sales experience and the ability to build relationships and maintain pipelines with referral sources and clients
  • Must live within the Augusta, GA area to effectively engage with local families and service providers

Estimated Salary: $45,000 - $60,000 per year, depending on experience.



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