Technical Support Specialist, Albany

7 days ago


Albany, Georgia, United States Chenega Corporation Full time

Job Summary:

We are seeking a Technical Support Specialist to join our team in Albany. The ideal candidate will have excellent customer service skills and the ability to work independently.

Responsibilities:

  • Provide technical support to customers via phone and email
  • Identify and resolve technical issues in a timely manner
  • Work with the Release Management Team and Agile Development Teams to ensure seamless integration of new systems
  • Maintain FAQs and SOPs for common issues

Requirements:

  • Bachelor's degree or equivalent experience
  • 4+ years of relevant experience in technical support
  • Familiarity with Appian BPM Platform or USMC TDM-Catalyst Platform
  • Experience with Jira and Confluence preferred
  • Background check required

What We Offer:

  • $60,000 - $80,000 per year, depending on experience
  • Comprehensive benefits package, including health insurance, retirement plan, and paid time off
  • Ongoing training and professional development opportunities
  • A supportive and dynamic work environment

About Chenega Corporation:

We are a leading provider of IT services and solutions, committed to delivering exceptional results for our clients. Our team is dedicated to providing world-class service and support to our customers.



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