Technical Support Specialist
5 days ago
At Talent Groups, we are seeking a skilled Technical Support Specialist to join our team. This is an exciting opportunity for someone with a strong background in computer systems and hardware.
We offer a competitive salary of $60,000 - $80,000 per year, depending on experience.
Job Description:- We are looking for a technical professional who can provide top-notch support to our employees, resolving issues related to hardware, software, and network connectivity.
- The successful candidate will have excellent troubleshooting skills, be able to work independently, and possess excellent communication skills.
Key Responsibilities:
- Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
- Use diagnostic tools to troubleshoot problems associated with network Connectivity, and workstation hardware/software
- Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
- Installing Printer drivers, IP Printing/Cloud Printing
- OneDrive Setup and migrations w/ OneNote Cloud Sharing
- Attempt Data Recovery on failed systems
- Troubleshoot Encryption issues
- Troubleshoot Password issues
- Windows troubleshooting, applying OS updates, encryption, and Office for employees using I Planet and O365
- Windows LAN / WAN connectivity troubleshooting
- Ready and assist with video conferencing equipment
- Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out
- Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
- Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
- Ability to maintain composure with challenging customers
- Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)
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