Technical Support Specialist

5 days ago


Albany, Georgia, United States Talent Groups Full time
Job Title: Technical Support Specialist

At Talent Groups, we are seeking a skilled Technical Support Specialist to join our team. This is an exciting opportunity for someone with a strong background in computer systems and hardware.

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience.

Job Description:
  • We are looking for a technical professional who can provide top-notch support to our employees, resolving issues related to hardware, software, and network connectivity.
  • The successful candidate will have excellent troubleshooting skills, be able to work independently, and possess excellent communication skills.

Key Responsibilities:

  • Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
  • Use diagnostic tools to troubleshoot problems associated with network Connectivity, and workstation hardware/software
  • Troubleshoot consumer replaceable hardware, BIOS, Driver, OS, FedEx Software
  • Installing Printer drivers, IP Printing/Cloud Printing
  • OneDrive Setup and migrations w/ OneNote Cloud Sharing
  • Attempt Data Recovery on failed systems
  • Troubleshoot Encryption issues
  • Troubleshoot Password issues
  • Windows troubleshooting, applying OS updates, encryption, and Office for employees using I Planet and O365
  • Windows LAN / WAN connectivity troubleshooting
  • Ready and assist with video conferencing equipment
  • Networking – Troubleshoot, cross-connects, monitor port utilization, Wireless AP swap-out, Switch Install/Swap-out
  • Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
  • Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
  • Ability to maintain composure with challenging customers
  • Cell support – tech setup/troubleshooting of cell phones (non mgmt. included)


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