IT Support Specialist

1 month ago


Concord, New Hampshire, United States Business Knowledge Services Full time
Job Summary

Business Knowledge Services is seeking a skilled IT Service Technician to provide technical support and services to our clients. The ideal candidate will have a strong background in Microsoft and networking environments, with excellent problem resolution skills and the ability to build strong relationships with staff at all levels.

Key Responsibilities
  • Provide first-level response for all assigned service tickets
  • Support and maintain desktop, LAN, and telecom environments in conjunction with the infrastructure teams
  • Deploy new and upgrade existing equipment and software
  • Monitor scheduled system processes to ensure successful completion
  • Investigate and resolve any monitoring issues that occur during scheduled shift
  • Notify or escalate issues to Application Support and Infrastructure departments
Requirements
  • 5 years of hands-on experience working with and supporting Microsoft and networking environments
  • Strong knowledge of current common infrastructure solutions and PC software products
  • Appropriate Microsoft Systems Certifications, A+ Certification, and/or 2-year computer science degree with related Microsoft and networking experience
  • ITIL Foundation Certification required
  • Demonstrated relationship building skills to all staff levels throughout the organization (local and remote)
  • Excellent problem resolution skills

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