Senior IT Support Specialist

3 weeks ago


Concord, New Hampshire, United States IronArch Technology Full time
Job Summary

We are seeking a highly skilled Senior Help Desk Specialist to join our team at IronArch Technology. As a key member of our IT department, you will be responsible for providing technical support to our users and technical teams, ensuring the smooth operation of our PC desktop hardware, output devices, and software packages.

Key Responsibilities

• Provide primary point of contact for local server, network, and telecom repair of district infrastructure components.
• Manage and maintain currently supported and subsequent Microsoft Windows Server Operating Systems on physical and virtual operating environments.
• Assist with hardware and software technology refreshes, ensuring milestone compliance while coordinating with application owners to minimize disruptions.
• Demonstrate day-to-day adherence with change management precepts and practices, responsible for writing change requests and seeking approval.
• Assist in storage and data management, specifically file and folder permissions.
• Apply DISA STIGs and resolve security vulnerabilities.
• Support operational transition of enterprise solutions into production.
• Work Remedy incidents and requests, providing initial triage of complex tickets.

Requirements

• BA/BS Degree (4 additional years of experience can be substituted for degree)
• 2 years of IT-related experience
• Current DoD 8570 IA Baseline Certification, IAT Level II (example: Security+ CE)
• Must obtain appropriate DOD 8570 IA Computing Environment Certification within 6 months of employment
• Travel may be required
• Experience using Remedy or a similar ticketing system
• Demonstrated professional experience with Windows Server 2012; Windows Server 2016
• Demonstrated experience with VMware
• Understanding of technology areas such as Active Directory, DHCP, DNS, Group Policy, DFS, and the ability to maintain other Windows core services
• Comprehension of NTFS file share permissions
• Fundamental understanding of authentication mechanisms such as Kerberos and LDAP
• Basic networking experience (TCP/IP, routing, SSH, OpenVPN)
• Strong analytical and follow-through skills
• Strong verbal and written communications skills
• Ability to coordinate and get cooperation from multiple areas within IT to accomplish assignments
• Ability to work well independently on defined tasks
• Demonstrated aptitude for learning and rapidly mastering new applications and technology
• Secret clearance required prior to start
• Preferred qualifications: Knowledge of PowerShell scripting, Cisco Telephony/Router Solutions, prior USACE/ACE-IT experience, experience supporting Office 365, experience working in a DOD environment

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