Bilingual Customer Service Associate

4 weeks ago


WilkesBarre, United States Eric Rivera - State Farm Agent Full time
Job Overview

We are looking for a warm and professional bilingual customer service associate to become a vital part of our team at Eric Rivera - State Farm Agent. As the initial point of contact for our Spanish-speaking clientele, you will be instrumental in delivering outstanding customer support.

Key Responsibilities:
  • Build and maintain relationships with Spanish-speaking customers, ensuring follow-up as necessary.
  • Deliver prompt, accurate, and courteous customer service, addressing inquiries related to insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Foster successful and enduring customer relationships.
Qualifications:
  • Proficiency in both Spanish and English (spoken and written).
  • Previous experience in sales roles (such as retail sales, telemarketing, or as a sales representative) is preferred.
  • Ability to thrive in a dynamic work environment.
  • Commitment to exceptional customer service.
  • Capability to anticipate customer needs effectively.
  • Strong interpersonal skills to relate well to customers.
Benefits:
  • Paid time off, including holidays and personal/sick days.
  • Weekends off to ensure work-life balance.
  • Opportunities for training and professional development.
  • Compensation structure includes salary plus commission/bonus.
  • Potential for career growth and advancement within the agency.


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