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Client Services Associate

2 months ago

WilkesBarre, United States TEKsystems Careers Full time

*Attention Top Business Insurance Company is hiring Client Service Professionals Luzerne County, PA* *Contract-to-hire* This role offers individuals the ability to work alongside one of the top-rated commercial insurance providers in the United States This is a great opportunity to join an organization whose pillars of success are built on customer service, employee development, and community engagement.Further, explore this exciting opportunity below… *Employee Value:* * Competitive pay - 19/hr+incentive pay * Chance to Grow- 400% growth, meaning ample leadership opportunities down the line * Fantastic Culture – Management ensures a friendly, team-oriented, and laid-back environment * Training team will commit ample time to get you up to speed with the rest of the team in your first few weeks *Job Description:* * Maintain industry-leading service standards by providing prompt service and one-call resolution * Availability and dependability to multitask between systems and job duties such as documentation, taking calls, and following up on items as needed * Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company * Most calls will be from current clients who have questions about their policy in regards to: * Requested changes or updates to their accounts * Grow existing client relationships * Saving cancel requests * Setting up autopay * Timely entry of all inbound leads *Qualifications:* * Associates Degree or higher education * 2+ years call center * 2+ years customer service *Work Environment:* * Training Shift | 9am - 5pm * 1st Shift | 7am-330pm | 730 am-4pm | 8am-4:30 | 8:30-5pm * 2nd shift 11:30am-8pm * Onsite parking provided About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.