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Insurance Customer Service Specialist
2 months ago
Transformative Opportunity in Commercial Insurance
This role offers individuals the chance to work alongside one of the top-rated commercial insurance providers in the United States, driving customer service, employee development, and community engagement.
Key Responsibilities:
- Maintain industry-leading service standards by providing prompt service and one-call resolution for clients.
- Availability and dependability to multitask between systems and job duties such as documentation, taking calls, and following up on items as needed.
- Highly focused on a total team environment to create a great culture that centers around servicing the customer and creating growth for the company.
- Most calls will be from current clients who have questions about their policy in regards to requested changes or updates, growing existing client relationships, saving cancel requests, setting up autopay, and timely entry of all inbound leads.
Requirements:
- Associates Degree or higher education.
- 2+ years of call center experience.
- 2+ years of customer service experience.
Work Environment:
- Training Shift | 9am - 5pm.
- 1st Shift | 7am-3:30pm | 7:30am-4pm | 8am-4:30 | 8:30-5pm.
- 2nd shift 11:30am-8pm.
- Onsite parking provided.
About TEKsystems:
We're partners in transformation, helping clients activate ideas and solutions to take advantage of a new world of opportunity. We're a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
