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Bilingual Customer Support Specialist

2 months ago

WilkesBarre, United States Eric Rivera - State Farm Agent Full time
Job OverviewPOSITION SUMMARY:
Are you proficient in Spanish and committed to delivering outstanding customer support? We are looking for a passionate and motivated Bilingual Customer Support Specialist to become a vital part of our team.

REQUIREMENTS:
  • Strong dedication to customer satisfaction
  • Fluent in both Spanish and English (both written and verbal)
  • Capable of managing multiple tasks and prioritizing effectively in a dynamic environment
  • Adept at connecting with customers, addressing their inquiries, and anticipating their requirements.
  • Exceptional communication abilities to assist clients and collaborate with other team members
PERKS:
  • Competitive hourly wage with commission/bonus opportunities
  • Career growth potential/Opportunities for promotion within the organization
  • Paid time off (including vacation and personal/sick days)
  • Weekends free
  • Valuable experience for career advancement
  • Comprehensive training and development programs
KEY RESPONSIBILITIES:
  • Build and maintain relationships with Spanish-speaking clients and follow up as necessary.
  • Manage incoming inquiries from customers in Spanish through various channels including phone, email, and chat
  • Deliver accurate and timely information to Spanish-speaking clients regarding our offerings, services, and orders
  • Assist clients in troubleshooting issues, resolving complaints, and identifying suitable solutions
  • Provide prompt, precise, and friendly customer service, which may include responding to questions about insurance options, eligibility, coverage details, policy modifications, claims, and billing inquiries.
  • Record and update customer interactions and inquiries in our customer relationship management system