Patient Service Coordinator

7 days ago


Rutland, Vermont, United States Rutland Regional Medical Center Full time
Overview

Rutland Regional Medical Center seeks a highly skilled Patient Service Coordinator to provide exceptional patient care and support. This role is ideal for individuals who are passionate about delivering outstanding customer service and working in a fast-paced medical environment.

About the Role

This position is responsible for coordinating patient services, including registration, scheduling, and billing. The successful candidate will have excellent communication skills, both written and verbal, and be able to effectively handle multiple phone calls and face-to-face interactions with patients and healthcare professionals.

Key Responsibilities
  • Register patients with complete demographic, insurance, and clinical information to ensure accurate records and timely billing.
  • Provide patients with clear information regarding payments and collect co-payments at point of service.
  • Handle multiple incoming phone calls and face-to-face conversations from patients and healthcare professionals with high levels of integrity, triaging, and troubleshooting.
  • Communicate with patients regarding visit information, such as arrival times and preparation for clinic visits, diagnostic testing, or procedures.
Requirements
  • High School diploma or equivalent required.
  • 2 years secretarial experience or medical office training, including 1 year patient or customer service experience.
  • Experience using a computerized health information system.
  • Excellent oral and written communication skills.
  • Demonstrated strong knowledge of basic computer skills.
  • Demonstrated moderate knowledge of Medical Terminology.
Salary Range

$15.80 - $23.46 per hour.



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