Case Manager

3 days ago

Brooklyn, New York, United States Center for Justice Innovation Full time
Job Title: Case Manager

The Center for Justice Innovation is seeking a highly motivated and experienced Case Manager to join our Level Up program. As a Case Manager, you will play a crucial role in equipping young adults with the skills and resources needed to succeed in their career endeavors.

Responsibilities:
  • Develop and deliver engaging workshops for a cohort of youth and adults focused on job readiness with an emphasis on resume building, interview skills, and job search preparation.
  • Lead employment and career readiness services through in-person group facilitation for young adults and provide individualized one-on-one support sessions.
  • Manage the presentation design process from start to finish by formatting slides and supporting materials, and presenting completed presentations.
  • Build and maintain relationships with employers, community organizations, and other stakeholders to expand job opportunities for program participants.
  • Create and maintain a network of support and job opportunities.
  • Represent Level Up at community events, job fairs, and networking sessions to promote the program's visibility and establish partnerships.
  • Collaborate with local agencies to access additional resources and support services for participants.
  • Lead team discussions with Pathways to Graduation and YCI staff to assess program performance, review enrollment data, and create action plans.
  • Develop and implement outreach strategies to recruit students in partnership with Pathways to Graduation staff.
  • Connect current students and recent graduates to program resources and opportunities within the Red Hook Community Justice Center.
  • Coordinate program enrollment and intakes with Pathways to Graduation staff to ensure a smooth enrollment process and procedures.
  • Engage participants in ongoing discussions about their employment goals.
  • Conduct initial assessments to determine participants' skills, interests, and employment goals.
  • Develop individualized employment plans in collaboration with participants, outlining short-term and long-term goals, and managing retention towards milestones.
  • Provide ongoing case management to monitor progress, address barriers, and offer support to ensure successful program completion.
  • Coordinate and facilitate regular weekly check-ins with participants to assess their needs, provide guidance, and track their progress to interview readiness.
  • Guide and coach participants in key preparatory activities tied to employment, including writing professional resumes, networking, and mock interviewing and interview follow-up.
  • Assist participants to become job-start ready by promoting their development and effective utilization of communication and self-presentation skills.
  • Identify and connect participants with relevant job opportunities based on their skills and interests.
  • Provide guidance on interview preparation, job search strategies, and effective networking to help participants become job-start ready.
  • Research, conduct outreach to, and build relationships with prospective employers willing to hire Level Up participants and have hiring needs that match the skills.
  • Maintain accurate and up-to-date participant records, documenting all interactions, assessments, and progress notes in our case management system (JCA).
  • Regularly discuss each participant's job start-ready progress with the Level Up team, problem-solving with colleagues when needed.
  • Assist in the preparation of reports, presentations, and other program-related documentation.
  • Collaborate with program staff to ensure timely and efficient delivery of services.
  • Manage program-related paperwork, including enrollment forms, consent forms, and other documentation.
  • Participate in staff meetings and trainings.
  • Attend community events, job fairs, and meetings as needed.
Qualifications:

The ideal candidate will have a minimum of a Bachelor's degree and 3-4 years of experience in youth and community development. Must be highly organized with an ability to multi-task and work in a fast-paced environment. The ideal candidate will have a willingness and interest in engaging individuals who may be justice involved and system impacted. Experience in motivational Interviewing is a plus. Candidates must have the ability to work with people from diverse backgrounds in a culturally competent manner. Candidates must also be comfortable working with adolescents, adults, and families and be able to communicate appropriately with stakeholders. Excellent organizational, interpersonal, communication, and writing skills are required. Bilingual (English-Spanish, or other languages) is preferred.

Proven experience in case management and administrative support. Knowledge of employment programs and resources for young adults. Excellent communication and interpersonal skills. Comfortable speaking and presenting in large crowds. Ability to work collaboratively with diverse populations. Strong organizational and time-management abilities. Proficient in using office software and case management systems.

The Center for Justice Innovation offers an excellent benefits package, including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts, including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%.

The Center for Justice Innovation is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and do not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law.

We strongly encourage and welcome applications from women, people of color, members of the lesbian, gay, bisexual, and transgender communities, as well as individuals with prior contact with the criminal justice system. Our aim is to create a supportive and respectful environment where every individual, irrespective of their background or identity, feels valued and included.

As of February 10, 2023, New York City Executive Order 25 rescinded the requirement of the COVID-19 vaccination for City workers, new hires, and contracted employees. Accordingly, the Center does not require all new hires to be vaccinated against the COVID-19 virus; however, the Center recommends all staff, interns, and volunteers stay up-to-date on the vaccination.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification document form upon hire.

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