Workforce Optimization Lead
4 days ago
We're seeking a Workforce Optimization Lead to join our AWS Support Engineering Community Support Workforce Management team. In this role, you'll lead and manage end-to-end scheduling lifecycle and site performance to ensure efficient management of incoming and outbound phone, chat, and email volume. You'll work closely with Operations to ensure work shifts are updated on a timely basis and collaborate with other teams to develop and implement process improvements using data and metrics.
About the Role- Lead and manage end-to-end scheduling lifecycle and site performance
- Collaborate with Operations to ensure work shifts are updated on a timely basis
- Develop and implement process improvements using data and metrics
- Track and update NPTs (site-wide meetings, 1:1 meetings, trainings)
As a Workforce Optimization Lead at Amazon, you'll play a critical role in optimizing and planning employee work schedules. You'll work closely with Operations to ensure the right engineer is available with the right skills at the right time and collaborate with other teams to develop and implement process improvements.
About the TeamOur Workforce Management team is dedicated to supporting Operations in strategically allocating people and resources, tracking attendance, and complying with changing workplace laws and regulations. We're a diverse and inclusive team that fosters a culture of learning and growth.
Salary and BenefitsThe base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Additionally, Amazon offers a full range of medical, financial, and/or other benefits, as well as equity and sign-on payments, as part of a total compensation package.
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