Ambulatory Service Coordinator
4 weeks ago
Summary:
Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting.
Responsibilities:
- Receives and directs phone calls from patients and physician offices
- Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria
- Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities
- Handles urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
- Schedules urgent care appointments as needed and directed by physician
- Greets patients for scheduled and/or urgent care appointments and procedures
- Confirms and verifies patient demographic and insurance information
- Collect co-payments from patients upon arrival when applicable
- Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information
- Collaborates with insurers to obtain patients' prior-authorizations for procedures and tests as needed
- Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits
- Reviews and audits billing discrepancy reports and researches errors for resolution
- Verifies eligibility for procedures or tests from various health care institutions
- Maintains accurate and timely records, logs, charges, files, and other related information as required
Requirements:
- High School Diploma
Work Type:
Per Diem As Needed
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