Ambulatory Service Coordinator
7 days ago
Job Summary:
We are seeking a highly skilled Ambulatory Service Representative to join our team at Christus Health. As an Ambulatory Service Representative, you will be responsible for performing a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting.
Key Responsibilities:
- Receiving and directing phone calls from patients and physician offices
- Scheduling patients for treatment by multiple providers and treatment areas, and arranging a variety of associated tests and procedures according to established guidelines and specific criteria
- Prioritizing appointments in a manner that fosters optimum patient care, efficient utilization of physician's clinical staff, as well as equipment and facilities
- Handling urgent patient care calls and may alert providers to emergent patient care symptoms and concerns
- Scheduling urgent care appointments as needed and directed by physician
- Greeting patients for scheduled and/or urgent care appointments and procedures
- Confirming and verifying patient demographic and insurance information
- Collecting co-payments from patients upon arrival when applicable
- Obtaining signatures of consent from patient/guardian for treatment authorization and insurance/billing information
- Collaborating with insurers to obtain patients' prior-authorizations for procedures and tests as needed
- Following guidelines established by insurers to ensure that pre-authorization, pre-certification, and physician referrals for treatment are obtained prior to patient visits
- Reviewing and auditing billing discrepancy reports and researching errors for resolution
- Verifying eligibility for procedures or tests from various health care institutions
Requirements:
- High School Diploma
Work Type:
Per Diem As Needed
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