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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at NEOGOV. As a key member of our Customer Support team, you will be the voice of our company, providing world-class product support to our customers via phone calls, virtual meetings, and emails.
Key Responsibilities- Listen actively to understand customer needs and provide effective guidance, training, and troubleshooting for product use.
- Communicate with customers through various channels to resolve issues, answer questions, and offer product guidance.
- Stay up-to-date with product changes and continue growing expertise through ongoing learning and practice.
- Follow standard operating procedures, including testing, researching, and documenting issues, while escalating when necessary.
- Collaborate with team members, contribute to a positive work environment, and provide feedback for continuous improvement.
- Engaged team player with a positive and helpful attitude.
- Effective communicator, verbally, non-verbally, and in writing.
- Self-starter who takes the initiative to learn, practice, and improve.
- Have the mindset of a continuous learner.
- An empathetic problem-solver.
- Authentic and passionate about high-quality service.
- Hard worker capable of smoothly riding the ebbs and flows of fluctuating volumes of customer requests.
- Comprehensive Benefits Package for full-time employees.
- Generous PTO and Flex-Time off.
- 401K Matching.
- Autonomy to grow and find your career path with supportive leadership.
- Truly inclusive and diverse environment.
- 12-week Paid Parental Leave.
We are an equal opportunity employer and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
