WoodSpring Suites Guest Attendant

2 weeks ago

Miami, Florida, United States Hotel Management and Consulting Full time

Woodspring Suites Guest Attendant - Part Time, Miami

Employee Type:
Part Time Non Exempt

Description

This is a highly visible, part-time customer service role at Woodspring Suites. As a key member of our team, you will be responsible for ensuring exceptional guest experiences and exceeding standards in front office operations. In the absence of the General Manager and Assistant General Manager, you will successfully oversee daily operations, including reservations, renewals, check-outs, and check-ins.

Key Responsibilities:

  • Part time schedule 25-27 hours per week (days vary by location and staffing need).
  • Oversee the daily operations of the property, ensuring seamless guest experiences and efficient front office processes.
  • Review and approve transmittals and other front office paperwork and reports.
  • Ensure team member attitude of attentiveness and anticipation of guest needs.
  • Give tours to potential guests and be able to ask for and close the sale.
  • Ensure proper delivery of guest's special requests (i.e. linen request for sofa sleeper).
  • Inspect studios for cleanliness and proper preventative maintenance.
  • Ensure the security needs of the property and guests are met.
  • Respond to requests from immediate supervisor and follow up with immediate supervisor.
  • Assist the Property Attendant in housekeeping with the day's needs.
  • Wash, dry and fold laundry as needed.
  • Administration of keys.
  • Know property emergency procedures.
  • Manage inventory and assist with budget control.
  • Ensure proper uniform standards are followed throughout departments.
  • Familiarize yourself with area attractions and services to accommodate guest's needs.
  • Suggest/Sell services and amenities to accommodate guest's needs.
  • Review studio inventory and work within guidelines.
  • Assist in maintaining accounts.
  • Make outgoing marketing calls and other various marketing activities as requested.

Qualifications:

  • One-year experience in customer service; hotel operations preferred
  • Knowledge of lodging point of sale systems
  • Excellent communication skills needed to make outbound telephone sales call
  • Bi-lingual preferred; must speak English
  • Excellent oral, organization and written communication skills
  • Have reliable transportation
  • Self-starter able to prioritize multiple projects and meet deadlines under pressure
  • Strong organizational time management skills and problem solving skills
  • Proactive and aggressive in solving problems

Physical:

  • Repetitive stair-climbing
  • Kneeling and/or squatting
  • Climbing ladders
  • Lifting 20 lbs over head
  • Pushing and pulling 20 lbs
  • Standing for prolonged periods

Hotel Management and Consulting, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees and applicants. We comply with applicable federal, state, and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, job transfer, leaves of absence, compensation, and training. In the event of a favorable hiring decision, we participate in E-Verify.

We are a drug-free workplace and prohibit any form of unlawful harassment of employees or applicants for reasons based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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