Turndown Attendant

1 week ago


Miami Beach, Florida, United States CARILLON HOTEL MANAGEMENT LLC Full time
Job Summary

The Turndown Attendant is a key member of the Carillon Hotel Management LLC team, responsible for ensuring guest rooms meet the highest standards of cleanliness and comfort. This role requires a high level of attention to detail, excellent communication skills, and a genuine passion for delivering exceptional guest experiences.

Key Responsibilities
  1. Room Preparation and Cleaning: Ensure all guest rooms are thoroughly cleaned and prepared for occupancy, including bed making, towel replacement, and replenishing supplies.
  2. Turndown Service: Provide turndown service to required guest rooms, including closing drapes, tuning the radio, and cleaning the room garbage basket.
  3. Guest Interaction: Engage with guests in a friendly and professional manner, responding to their needs and requests in a timely and efficient manner.
  4. Team Collaboration: Work closely with other hotel staff to ensure seamless service delivery and maintain a positive and respectful work environment.
  5. Safety and Security: Adhere to all safety and security protocols, including the proper use of cleaning chemicals and equipment.
Requirements
  1. Education and Experience: High school diploma or equivalent required; previous experience in a hospitality or customer service role an asset.
  2. Communication Skills: Excellent communication skills, both written and verbal, with the ability to communicate effectively with guests and colleagues.
  3. Physical Demands: Ability to lift up to 80 pounds, push a cart, and stand for long periods of time.
  4. Availability: Availability to work weekends and holidays, as required.

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