Desktop Support Specialist

3 weeks ago


Blue Springs, Mississippi, United States ReqRoute Inc Full time
Job Title: Desktop Support Specialist

Job Summary:
ReqRoute Inc is seeking a skilled Desktop Support Specialist to provide on-site technical support for the desktop environment. The successful candidate will be responsible for deploying end-user devices, troubleshooting hardware and software issues, and resolving connectivity problems.

Key Responsibilities:

  • Deploy end-user devices, including desktops, laptops, and mobile devices
  • Troubleshoot hardware and software issues, including operating system and connection problems
  • Resolve connectivity issues with LAN and WAN
  • Update tickets with accurate and timely records of work performed and resolution details
  • Maintain and contribute to a knowledge base
  • Coordinate hardware warranty repair and escalate to 3rd party vendors when necessary
  • Responsible for raising and coordinating problem management issues
  • Perform additional tasks as required
  • Participate in projects and contribute to SLA and KPI management


Requirements:

  • Strong troubleshooting skills across multiple technologies
  • Ability to walk long distances and lift up to 50lbs without assistance
  • Strong communication, administrative, and documentation skills
  • Good team player with ability to work in dirty, hot, or cold environments
  • Strong understanding and skills in SLA and KPI management


About ReqRoute Inc:
ReqRoute Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin, or any other characteristic protected under federal, state, or applicable local law.

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