Front Desk Representative

2 days ago


Edison, New Jersey, United States The Briad Group Full time
Hotel Front Desk Agent

As a Front Desk Agent at The Briad Group, you will be the first point of contact for our guests, setting the tone for their entire stay. This is a fast-paced role that requires excellent communication skills, a strong desire to satisfy our guests' needs, and the ability to work well under pressure.

Key Responsibilities:
  • Provide exceptional customer service to our guests, responding to their needs and resolving any issues that may arise.
  • Manage the front desk operations, including checking in and out guests, handling room assignments, and processing payments.
  • Work effectively in a team environment, collaborating with other departments to ensure seamless guest experiences.
  • Develop strong relationships with our guests, understanding their preferences and tailoring our services to meet their needs.
  • Stay up-to-date with company policies and procedures, ensuring compliance and maintaining high standards of quality.
Requirements:
  • Previous customer service experience, preferably in a hotel or related field.
  • Strong communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Flexibility to work a variety of shifts, including mornings, evenings, weekends, and holidays.
  • High school diploma or equivalent required; accounting background preferred but not necessary.
  • Ability to lift, push, and pull moderate weight (minimum of 20 lbs); occasional lifting of luggage up to 50 pounds may be required.
  • Strong command of the English language, including speaking, reading, and writing.
About Us:

The Briad Group is a leading hospitality company, dedicated to creating positive lifelong emotional connections with our guests and teammates. We take pride in training, developing, and promoting talented individuals who share our passion for delivering exceptional guest experiences.

As a member of our team, you will have the opportunity to grow and develop your skills, working in a dynamic and supportive environment. If you are passionate about delivering exceptional customer service and have a strong desire to succeed, we encourage you to apply for this exciting opportunity.



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