Front Desk Associate

3 days ago


Edison, New Jersey, United States Planet Fitness Full time
About the Front Desk Associate Role

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Associate at Planet Fitness. As a key member of our team, you will be responsible for providing exceptional customer service to our members, guests, and fellow team members.

Responsibilities:
  • Greet members and guests, assist with questions and concerns, and promote our Judgement Free Zone.
  • Resolve member concerns and escalate to a Manager as needed.
  • Answer phones in a friendly manner and assist callers with their inquiries.
  • Perform membership-related functions, such as sign-ups, updates, cancellations, and collecting unpaid balances.
  • Perform prospective member calls and tours, assessing their membership needs.
  • Execute retail transactions with accuracy and drive sales goals.
  • Regularly clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces.
  • Ensure restrooms are clean, stocked, and clutter-free.
  • Perform a comprehensive walk of the club areas, addressing safety, policy, and cleanliness concerns.
Qualifications:
  • 6-12 months of experience in a customer service environment is preferred.
  • Must be 18 years of age or older.
  • Willing to become CPR/AED Certified (training provided by Planet Fitness).
  • Basic computer proficiency.
Perks:
  • Medical, Dental, and Vision Insurance.
  • Vacation/Sick Time/Holiday Pay.
  • Free Black Card Membership.
  • 401(K) and Roth Retirement Savings Plan.
  • Term Life Insurance.
  • Healthcare and Dependent Care Flexible Spending Accounts.
  • Employee perks and discounts.
  • Engaging team-building competitions and social events.

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