Client Support Specialist
2 weeks ago
Client Support Specialist Job Description
**About the Role**
As a Client Support Specialist at Gallup Group, you will play a critical role in providing exceptional support to our clients. You will be the reassuring voice of our company, helping clients navigate through our platforms and troubleshoot problems. Your excellent written and verbal communication skills, combined with your knack for technology, will enable you to answer questions about our products and transform stressful situations into positive interactions.
**Key Responsibilities**
* Provide world-class service to clients via phone, email, and chat support
* Troubleshoot problems and resolve issues in a timely and efficient manner
* Collaborate with your team to provide backup and guidance as needed
* Anticipate opportunities to better serve clients through various product and service offerings
**Requirements**
* Associate degree required; bachelor's degree preferred
* Previous customer support and chat experience preferred
* Eligibility to work in the United States is required; this position is not eligible for employment visa sponsorship
**What We Offer**
* A strengths-based, engagement-focused, and performance-oriented culture
* Continuous learning and development opportunities
* A diverse, casual, and hybrid work environment that allows you to work on-site and from home
* Flexible scheduling with day, evening, and weekend shifts available
* World-class managers who guide and empower associates based on their unique skills and strengths
* Mission-driven work that changes the lives of people around the world
* A robust benefits package including medical, dental, and vision insurance options; a 401(k) retirement and savings plan with company matching; and an employee stock ownership program
**About Gallup Group**
Gallup Group is a federal contractor and must comply with President Biden's Executive Order 14042 concerning COVID-19 vaccinations. As such, all U.S.-based employees must be fully vaccinated. Gallup will consider requests for medical or religious exemptions to the vaccine requirement. Gallup is an equal opportunity/affirmative action employer that celebrates, supports, and promotes diversity and inclusion.
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