Guest Relations Manager

4 days ago

Jacksonville, Florida, United States Emerge Talent Cloud Full time
Job Title: Guest Relations Manager

Job Summary:

We are seeking a highly skilled Guest Relations Manager to join our team at Emerge Talent Cloud. As a key member of our hospitality team, you will be responsible for providing exceptional guest services and experiences that exceed our clients' expectations.

Key Responsibilities:

  • Manage all aspects of the Guest Relations department to ensure a productive team and upscale-exceptional guest service and guest experiences.
  • Work closely with guest coordinators, Guest Services, and the Culinary team to assist in planning for guest visits – transportation, facility setups, events, itineraries, and activities.
  • Manage guest and owner itineraries and activities from 'arrival to departure' to include on-off property transportation, meetings, meals, recreational activities, business needs, and events.
  • Serve as the Manager on Duty (MOD), host, and point-of-contact for guests to promote a comfortable, warm, relaxing atmosphere for owners and visiting guests.
  • Develop the MOD schedule and work closely with the team to ensure guests are well tended to and experience seamless and attentive service.
  • Manage and assist with guest meet and greets, guest orientations, presentations, and property overviews.
  • Continuously communicate, coordinate, and work closely with all guests, departments, and staff to ensure a seamless and safe high-quality guest experience.
  • Actively listen to guest concerns and respond, resolve, and anticipate guest needs.
  • Oversee all recreational activities and programs for guests, including the upkeep and overall maintenance of recreational areas and equipment such as nature trails, docks, boats, kayaks, sporting clays, bowling alleys, etc.
  • Manage and assist with the maintenance of the Guest Relations' fleet of vehicles and equipment to include cleaning, fueling, and staging.
  • Implement controls and best management practices for safe, efficient, and effective Guest Relations department operation and guest experiences.
  • Analyze guest feedback and provide strategic direction to continuously improve the guest experience.
  • Assess and develop formal training programs for the Guest Relations team to promote professional guest services and professional growth development opportunities.
  • Direct, coach, and manage Guest Relations staff to ensure a productive and efficient team and that all standards and operating procedures are adhered to.
  • Assist and support other departments as needed and requested.
  • Represent the brand in ways that strengthen the brand's reputation and communicate its message.

Requirements:

  • B.S. Degree in Hospitality or related field preferred.
  • Five years of experience in a high-quality guest relations/guest services environment.
  • Passion for providing exceptional guest services and experiences.
  • OUPV Captain's License preferred.
  • Ability to operate without direct supervision and be self-motivated, persistent, confident, tenacious, and take pride in work.
  • Efficient time management; ability to manage multiple priorities to meet deadlines; and ability to be fast and flexible – multitask.
  • Dependable, responsible, trustworthy, and neatly groomed.
  • Computer software skills required, including Windows 365 and Outlook.
  • Excellent problem-solving skills along with outstanding communication and active listening skills.
  • Attentive to detail.
  • Must have a valid driver's license.

Special Working Conditions:

  • Flexibility in work hours and schedule; job will require working long hours, weekends, and holidays around guest use.
  • Must be able to lift 50 pounds regularly.

  • Guest Relations Manager

    3 weeks ago

    Jacksonville, Florida, United States Emerge Talent Cloud Full time

    Job Title: Guest Relations ManagerJob Summary:We are seeking a highly skilled Guest Relations Manager to join our team at Emerge Talent Cloud. As a key member of our hospitality team, you will be responsible for providing exceptional guest services and experiences that exceed our clients' expectations.Key Responsibilities:Manage the Guest Relations...

  • Guest Relations Manager

    3 weeks ago

    Jacksonville, Florida, United States RimePro Inc Full time

    {"Job Title": "Guest Relations Manager", "Job Description": "Job SummaryWe are seeking a highly skilled Guest Relations Manager to join our team at RimePro Inc. in Northeast Florida. This role is crucial in delivering exceptional guest services and experiences for owners and guests.The successful candidate will oversee all aspects of the Guest Relations...

  • Guest Relations Manager

    2 days ago

    Jacksonville, Florida, United States Emerge Talent Cloud Full time

    About the RoleWe are seeking a highly skilled Guest Relations Manager to join our team at Emerge Talent Cloud. As a key member of our Guest Relations department, you will be responsible for providing exceptional guest services and experiences that exceed our clients' expectations.Key ResponsibilitiesManage all aspects of the Guest Relations department to...

  • Guest Relations Associate

    2 months ago

    Jacksonville, Florida, United States M Brothers At Mayo Full time

    Position OverviewAt M Brothers At Mayo, we are seeking motivated and cheerful individuals to join our team as Hosts. Key ResponsibilitiesWelcome and greet guests as they arrive.Guide guests to their tables and manage seating arrangements.Handle reservations and ensure an outstanding dining experience.QualificationsThe ideal candidate will possess a friendly...

  • Guest Services Representative

    4 weeks ago

    Jacksonville, Florida, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyProcess guest check-ins and...

  • Guest Services Representative

    2 months ago

    Jacksonville, Florida, United States Shaner Hotel Group Full time

    Position OverviewAvailability to work a flexible schedule, including weekends, holidays, and various shifts.Address guest concerns to ensure satisfaction.Manage all check-in and check-out processes in accordance with established hotel protocols.Follow payment, cash handling, and credit policies and procedures.Prepare, print, and distribute daily reports to...

  • Guest Service Representative

    2 weeks ago

    Jacksonville, Florida, United States Sonesta Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Sonesta Hotels. As a Guest Service Agent, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Service: Provide prompt and courteous service to guests,...

  • Extended Stay America Guest Services Representative

    4 weeks ago

    Jacksonville, Florida, United States Extended Stay America Full time

    Job Title: Guest Services RepresentativeAt Extended Stay America, we are committed to providing exceptional service to our guests. As a Guest Services Representative, you will be the face of our hotel, responsible for ensuring that every guest has a memorable and enjoyable stay.Key Responsibilities:Provide exceptional customer service to guests, responding...

  • Guest Services Representative

    2 months ago

    Jacksonville, Florida, United States Crestline Hotels & Resorts Full time

    Position Overview:The Guest Services Representative plays a vital role in ensuring a pleasant experience for all visitors. This position involves assisting patrons with the check-in and check-out processes, as well as managing all incoming phone inquiries.Key Responsibilities:1. Facilitate the smooth check-in and check-out procedures for guests.2. Respond to...

  • Guest Service Representative

    1 month ago

    Jacksonville, Florida, United States Sonesta Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Sonesta Hotels. As a key member of our front desk team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesGuest Service: Provide prompt and courteous service...

  • Guest Services Representative

    2 months ago

    Jacksonville, Florida, United States Shaner Hotel Group Full time

    Job OverviewAvailability for a flexible work schedule, including weekends, holidays, and various shifts.Address guest concerns to ensure satisfaction.Manage all check-in and check-out processes in accordance with hotel standards.Follow payment, cash handling, and credit policies/procedures.Prepare, print, and distribute daily reports to relevant departments...

  • Public Relations Manager

    2 days ago

    Jacksonville, Florida, United States EverBank Full time

    Job SummaryThe Public Relations Manager role at EverBank involves monitoring organizational communications for the general public, customers, employees, government agencies, and communities. This position works with various business units to plan marketing initiatives and develop strategies focused on maximizing external public relations opportunities...

  • Guest Services Coordinator

    2 weeks ago

    Jacksonville, Florida, United States Noble Suites Jacksonville Full time

    Job SummaryNoble Suites Jacksonville is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Key ResponsibilitiesGuest Check-In/Check-Out: Organize, confirm, process,...

  • Guest Services Representative

    2 months ago

    Jacksonville, Florida, United States Crestline Hotels & Resorts Full time

    Position Overview:The Guest Services Representative plays a crucial role in ensuring a pleasant experience for all visitors. This position involves managing the check-in and check-out processes efficiently.Key Responsibilities:1. Assist guests during their arrival and departure, ensuring a smooth transition.2. Handle all incoming phone inquiries, providing...

  • Guest Service Representative

    3 weeks ago

    Jacksonville, Florida, United States Sonesta Hotels Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Sonesta Hotels. As a Guest Service Agent, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide exceptional customer service to guests, responding to their needs and...

  • Guest Service Representative

    4 weeks ago

    Jacksonville, Florida, United States Sonesta Hotels Full time

    Job SummaryWe are seeking a highly skilled Guest Service Agent to join our team at Sonesta Hotels. As a Guest Service Agent, you will be responsible for delivering exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key ResponsibilitiesProvide exceptional customer service to guests, responding to their needs and...

  • Senior Public Relations Manager

    4 weeks ago

    Jacksonville, Florida, United States ICX Group Full time

    Senior Public Relations ManagerICX Group is seeking a seasoned Senior Public Relations Manager to lead our dynamic communications team. This individual should possess a strategic mindset, be proactive, ambitious, and eager to drive client success, adding positive energy and creative insights to their role.The ideal candidate will have a strong background in...

  • Guest Services Representative

    2 days ago

    Jacksonville, Florida, United States Compass Rose Foundation Full time

    Job Title: Guest Services Representative/Call CenterJob SummaryWe are seeking a highly motivated and organized Guest Services Representative to join our Admissions Department at Jones Technical Institute (J-Tech). As a key member of our team, you will be responsible for scheduling interviews with prospective students, providing exceptional customer service,...

  • Night Auditor Guest Service Representative

    1 month ago

    Jacksonville, Florida, United States Murphco of FL Full time

    Job SummaryWe are seeking a highly skilled Night Auditor Guest Service Representative to join our team at the Holiday Inn Express & Suites - Jacksonville in Jacksonville, FL. As a key member of our front desk team, you will be responsible for ensuring seamless guest experiences and maintaining the highest standards of customer service.Key...

  • Head of Investor Relations

    1 week ago

    Jacksonville, Florida, United States LEF Search Partners Full time

    Investor Relations and Capital Raising OpportunityBoutique multifamily property investment firm, LEF Search Partners, is seeking an experienced Investor Relations and Capital Raising professional to join their team in Jacksonville, Florida, or the greater NYC area.This role will involve managing day-to-day investor relations processes, including CRM...