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Customer Service Representative

2 months ago

Longwood, Florida, United States Exxelia USA, Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Exxelia USA, Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, concerns, and complaints in a professional and satisfactory manner.

Key Responsibilities
  • Client Communication: Respond to client inquiries, concerns, and complaints via phone, email, and live chat.
  • Problem-Solving: Use problem-solving abilities to resolve client issues in a mutually beneficial way.
  • Record Keeping: Maintain accurate records of client interactions and follow up on pending issues in a timely manner.
  • Team Collaboration: Collaborate with internal departments to resolve client issues and provide exceptional service.
  • Decision Making: Exercise independent judgment and discretion in decision-making to ensure client satisfaction.
Requirements
  • Experience: A minimum of three years of work-related experience in a customer supporting role, preferably in a manufacturing or similar environment.
  • Skills: Strong written, verbal, and organizational skills, with superior time management and prioritization skills.
  • Education: High school diploma or equivalent required.
  • Language: Fluency in English required; proficiency in French a plus.
Physical Requirements
  • Attendance: Maintain regular, punctual attendance consistent with company standards.
  • Physical Demands: Ability to lift and carry up to 10-15 lbs, and to talk, listen, and speak clearly on the phone.