Automotive Service Consultant

6 days ago


Trenton, New Jersey, United States Bill McCandless Ford Full time
Job Title: Automotive Service Advisor

Location: Bill McCandless Ford Mercer

Estimated Salary: $50,000 - $70,000 per year.

About the Job:
We are seeking a highly skilled and customer-focused Service Advisor to join our team at Bill McCandless Ford Mercer. As a Service Advisor, you will be responsible for providing exceptional customer service, managing repair orders, and ensuring that all customers receive a positive experience when visiting our dealership.

Responsibilities:
- Listen to customers' concerns and issues to better understand their problems
- Verify warranty, insurance, or contract coverage for service
- Prepare accurate estimates of cost for labor and parts
- Explain processes to clients so they understand what to expect and when their vehicle will be repaired
- Record information gathered from each visit in an appropriate database
- Work with supervisors, technicians, and other team members to provide a positive and efficient resolution for customers

Requirements:
- Proven track record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager, or service consultant
- Above-average energy level
- Desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs

Benefits:
- Health insurance
- 401(k) plan
- Vacation time
- Life insurance
- Growth opportunities
- No Sundays off (we respect your time)

About Us:
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.

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