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Insurance Claims Project Coordinator

2 months ago

Bethany, Oklahoma, United States White Oaks Aligned LLC Full time
Job Overview

POSITION SUMMARY
The Field Operations Manager plays a crucial role in enhancing the effectiveness and efficiency of designated areas. This position is accountable for overseeing all aspects of project modifications, timelines, budgets, and the overall project life cycle. The manager supervises and directs the project timeline and activities from inception to completion, ensuring that all field operations involving subcontractors and external vendors are well-coordinated. Responsibilities include securing necessary permits and equipment, conducting quality assurance inspections, and ensuring timely completion of all identified tasks. The role also involves supporting the procurement and delivery of materials to work sites as needed, along with assisting the vendor management team in sourcing and overseeing vendors.

KEY RESPONSIBILITIES
  • Oversee client and vendor relationships within the designated area.
  • Identify operational gaps and implement enhancements in the assigned region.
  • Conduct weekly telephonic meetings with the area manager to review market conditions and requirements.
  • Evaluate market performance and objectives weekly to ensure targets are met or surpassed.
  • Assist in executing strategic plans for onboarding new clients.
  • Provide management with updates and reports on field-related activities.
  • Source and select new vendors that align with company pricing and quality benchmarks to sustain a local vendor network.
  • Negotiate optimal pricing and terms with local vendors.
  • Participate in regular meetings for the assigned markets to assess vendor needs, client expectations, and project statuses.
  • Communicate local pricing changes and updates to market or department leadership.
  • Deliver weekly and monthly reports on vendor performance in each market, as applicable.
  • Perform additional tasks as a handyman or maintenance technician as needed to advance or finalize projects.
  • Enhance and uphold product specifications, promoting additional services to clients where appropriate.
  • Assist in amicably resolving any field-related disputes with vendors.
QUALIFICATIONS AND SKILLS REQUIRED
  • Bachelor's degree in construction management or a related discipline; or a minimum of 3 years of experience in home rehabilitation and multi-unit facilities.
  • Experience in residential construction management.
  • Experience in residential restoration is advantageous.
  • Possession of a valid driver's license.
  • Proficiency in estimating, project scheduling, and the rehabilitation project life cycle.
  • Understanding of construction practices and labor costs, along with knowledge of material usage and costs.
  • Comprehensive knowledge of local, state, and federal building codes and safety standards.
  • Familiarity with flooring, appliances, landscaping, roofing, general repairs/rehabilitation, plumbing, electrical work, HVAC, etc.
  • Experience with insurance claims is preferred but not mandatory.
  • Familiarity with software such as Xactimate, Symbility, and Eagleview is desirable.
  • Strong skills in Microsoft Office applications and G-Suites (Google).
  • Able to manage a minimum of 10 properties simultaneously.
  • Willingness to work weekends as necessary.
  • Ability to work independently, efficiently, and manage multiple tasks.
  • Bi-lingual in Spanish is a plus.
PHYSICAL REQUIREMENTS
  • Ability to navigate construction sites, including climbing stairs or ladders.
  • Engagement in manual tasks requiring physical effort, such as moving small items or assisting with site setup.
  • Capability to lift heavy materials and equipment.
  • Regular use of telephone and email for communication.
  • Effective oral communication with clients, management, and colleagues, both individually and in group settings.
  • Normal hearing and vision are essential for conversations, receiving information, and preparing or inspecting documents.
  • Good manual dexterity for operating common office equipment such as computers, calculators, and copiers.
  • Strong reasoning, organizational, and analytical skills are necessary for solving a variety of business challenges.
WORK ENVIRONMENT
This position involves significant time spent on construction sites, often in outdoor settings with busy and noisy conditions. Employees may encounter various weather conditions, including extreme heat, cold, rain, or wind, depending on the project's location and season. Some time will also be spent in a home office environment, requiring prolonged periods of sitting. Regular travel between different construction sites or between the home office and construction sites is expected, utilizing an automobile.

Flexible work-from-home options are available.