Restaurant Operations Manager

5 days ago


Villa Park, Illinois, United States Dunkin' Full time
About the Role

We are seeking a highly motivated and experienced Assistant Restaurant Manager to join our Dunkin' team. As a key member of our management team, you will play a critical role in driving sales growth, improving customer satisfaction, and maintaining a positive work environment.

Key Responsibilities
  • Team Environment:
    • Recruit, hire, onboard, and develop employees to achieve business objectives.
    • Communicate job expectations to employees and hold them accountable for their behavior and performance.
    • Support the development of team members and create a positive work environment.
  • Operational Excellence:
    • Create and maintain a guest-first culture in the restaurant.
    • Ensure all shifts are appropriately staffed to achieve guest service goals.
    • Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines.
    • Ensure brand standards, recipes, and systems are executed.
  • Profitability:
    • Control costs to help maximize profitability.
    • Execute all in-restaurant marketing promotions in a timely manner.
    • Drive sales goals and track results.
Requirements
  • Fluent in English.
  • Restaurant, retail, or supervisory experience.
  • Basic computer skills.
  • At least 18 years of age (where applicable).
  • Basic writing skills.
  • High School diploma, or equivalent.
  • Proficient in math and financial management.
About Dunkin'

Founded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods. We are a Dunkin' Franchisee looking for talented individuals to join our team. Our mission is to satisfy our guests by providing a great experience, great food, and great drinks. We strive to create a positive work environment and encourage our employees to grow and develop their skills.



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