Front Office Manager
2 weeks ago
The Front Office Manager at Zion Lodge is responsible for overseeing all aspects of the Lodging department, ensuring exceptional guest experiences through effective management of front desk operations, security personnel, and group sales. This position leads the Front Desk Supervisor, Night Security team, and Group Sales personnel, fostering a welcoming environment while driving efficiency and teamwork.
Key Responsibilities- Supervise and lead the Front Desk Supervisor, Night Security team, and Group Sales personnel to ensure smooth daily operations.
- Provide training, coaching, and performance evaluations to staff to ensure adherence to service standards and departmental goals.
- Foster a positive team culture that emphasizes collaboration, accountability, and guest satisfaction.
- Oversee front desk operations, ensuring efficient check-in and check-out processes, accurate reservations management, and prompt resolution of guest inquiries and concerns.
- Implement strategies to enhance guest satisfaction, including personalized service and follow-up communication.
- Monitor guest feedback and work collaboratively with the team to address any service issues or opportunities for improvement.
- Ensure compliance with all policies and procedures related to front office operations, security, and guest services.
- Develop and maintain standard operating procedures for front desk and security operations to ensure consistency and quality in service delivery.
- Coordinate with the Night Security team to ensure guest safety and security protocols are effectively implemented and communicated.
- Collaborate with the Group Sales personnel to promote and manage group bookings, maximizing revenue opportunities for the lodge.
- Analyze occupancy trends and adjust strategies accordingly to optimize revenue and guest satisfaction.
- Assist the Operations Manager in managing the departmental budget, including labor costs and operational expenses.
- Monitor inventory levels for front office supplies and materials, ensuring timely procurement.
- Maintain effective communication with the Operations Manager and other department heads to ensure seamless collaboration and operational efficiency.
- Prepare reports on front office performance, occupancy rates, guest satisfaction scores, and other relevant metrics for management review.
- Able to work and thrive in Zion National Park.
- Ability to requirements and compliance with our concessions contract.
- Ability to get along well with people, be honest, punctual and reliable.
- Ability to remain calm and friendly.
- Ability to adapt to changing work conditions.
- Ability to work cooperatively in a team environment.
- Must be at least 21 years old.
- High school diploma or GED equivalent required.
- Previous experience in hotel front office management or a supervisory role in the hospitality industry.
- Strong knowledge of front office operations, including reservations management and guest services.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and Microsoft Office Suite.
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Front Desk Operations Manager
2 weeks ago
Lodge, South Carolina, United States POWDR Full timeJob SummaryThe Front Desk Supervisor plays a crucial role in ensuring exceptional guest experiences at Zion Lodge. This position oversees the daily operations of the Front Desk, supervising staff, porters, night auditors, and shuttle drivers to maintain smooth communication and collaboration between departments.Key ResponsibilitiesSupervise and support Front...
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Front Desk Operations Manager
4 days ago
Lodge, South Carolina, United States POWDR Full timeJob SummaryThe Front Desk Supervisor is responsible for overseeing the daily operations of the Front Desk, ensuring that guests receive excellent service from the moment they arrive until they depart. This position supervises the Front Desk staff, Porters, Night Auditors, and Shuttle Drivers, ensuring smooth communication and collaboration between all...
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Front of House Lead
1 week ago
Lodge, South Carolina, United States POWDR Full timeJob Summary:The Front of House Lead - Cafe Manager is responsible for ensuring an exceptional guest experience by overseeing the front-of-house operations at Zion Lodge. Reporting directly to the Cafe Supervisor, this role works closely with the team to manage daily service, supervise FOH staff, and maintain a welcoming, efficient, and clean dining...
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Front Desk Representative
2 weeks ago
Lodge, South Carolina, United States POWDR Full timeJob Summary:As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience. You will manage reservations, assist guests with their needs, and contribute to the overall operations of the front desk.Key Responsibilities:Greet guests upon arrival and assist with...
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Front Desk Representative
1 week ago
Lodge, South Carolina, United States POWDR Full timeJob Summary:As a Front Desk Agent at POWDR's Zion Lodge, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience. You will manage reservations, assist guests with their needs, and contribute to the overall operations of the front desk.Key Responsibilities:Greet guests upon...
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Front Desk Representative
4 days ago
Lodge, South Carolina, United States POWDR Full timeJob Summary:As a Front Desk Agent at POWDR, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming experience. You will manage reservations, assist guests with their needs, and contribute to the overall operations of the front desk.Key Responsibilities:Greet guests upon arrival and...
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Front of House Lead
2 weeks ago
Lodge, South Carolina, United States POWDR Full timeJob SummaryAs the Front of House Lead at Zion Lodge, you will be responsible for ensuring an exceptional guest experience by overseeing the front-of-house operations. Reporting directly to the Red Rock Grill Supervisor, you will work closely with the team to manage daily service, supervise FOH staff, and maintain a welcoming, efficient, and clean dining...
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Front of House Lead
3 days ago
Lodge, South Carolina, United States POWDR Full timeJob SummaryAs the Front of House Lead at Zion Lodge, you will be responsible for ensuring an exceptional guest experience by overseeing the front-of-house operations. Reporting directly to the Red Rock Grill Supervisor, you will work closely with the team to manage daily service, supervise FOH staff, and maintain a welcoming, efficient, and clean dining...
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Front of House Lead
3 days ago
Lodge, South Carolina, United States POWDR Full timeJob SummaryAs the Front of House Lead - Cafe, you will be responsible for ensuring an exceptional guest experience by overseeing the front-of-house operations. Reporting directly to the Cafe Supervisor, you will work closely with the team to manage daily service, supervise FOH staff, and maintain a welcoming, efficient, and clean dining environment.Key...
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Night Auditor
2 weeks ago
Lodge, South Carolina, United States POWDR Full timeJob SummaryThe Night Auditor at Zion Lodge is a key member of our front desk team, responsible for ensuring the smooth operation of our overnight shift. This role combines front desk responsibilities with accounting duties, requiring excellent customer service skills and attention to detail.Key ResponsibilitiesGreet guests warmly and assist with check-ins...
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Night Auditor
2 weeks ago
Lodge, South Carolina, United States POWDR Full timeJob Summary:The Night Auditor at Zion Lodge plays a crucial role in ensuring the smooth operation of the front desk during the overnight shift. This position combines front desk responsibilities with accounting duties, including balancing daily transactions and providing excellent customer service to guests during their stay.Key Responsibilities:Greet guests...
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Night Auditor
4 days ago
Lodge, South Carolina, United States POWDR Full timeJob Summary:The Night Auditor at Zion Lodge is responsible for ensuring the smooth operation of the front desk during the overnight shift. This role combines front desk responsibilities with accounting duties, including balancing daily transactions and providing excellent customer service to guests during their stay.Key Responsibilities:Greet guests warmly...
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Night Auditor
1 week ago
Lodge, South Carolina, United States POWDR Full timeJob Summary:The Night Auditor at Zion Lodge is a key member of the front desk team, responsible for ensuring the smooth operation of the overnight shift. This role combines front desk duties with accounting responsibilities, including balancing daily transactions and providing exceptional customer service to guests during their stay.Key...
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Human Resources Manager
4 days ago
Lodge, South Carolina, United States POWDR Full timeJob Summary:The Human Resources Manager will oversee the daily functions of the HR department at Destination Zion Lodge, which employs a variable number of staff members depending on the season. This role encompasses recruitment, onboarding, training and development, employee relations, benefits administration, compliance with labor laws, and fostering a...
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Maintenance Supervisor
1 week ago
Lodge, South Carolina, United States POWDR Full timeJob Summary:The Maintenance Supervisor is responsible for overseeing the afternoon/nightly operations of the maintenance team, ensuring the facility and grounds are well maintained and operating efficiently. This position involves managing maintenance staff, coordinating maintenance activities, and maintaining a safe and effective work environment. The...
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Front Desk Supervisor
2 weeks ago
Lodge, United States POWDR Full timeLocation: Springdale, Utah POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR's portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in...
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Front Desk Supervisor
2 weeks ago
Lodge, United States POWDR Full timeLocation: Springdale, Utah POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR's portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in...
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Front Desk Agent
2 weeks ago
Lodge, United States POWDR Full timeLocation: Springdale, Utah POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR's portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in...
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Front Desk Agent
2 weeks ago
Lodge, United States POWDR Full timeLocation: Springdale, Utah POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR's portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in...
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Front of House Lead
2 weeks ago
Lodge, United States POWDR Full timeLocation: Springdale, Utah POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR's portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in...
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Front of House Lead
2 weeks ago
Lodge, United States POWDR Full timeLocation: Springdale, Utah POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR's portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in...
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Correctional Officer
2 weeks ago
Deer Lodge, United States State of Montana Full timeJob Title: Correctional OfficerAre you looking for a challenging and rewarding career in corrections? The State of Montana is seeking highly motivated and dedicated individuals to join our team as Correctional Officers at Montana State Prison.Job Summary:As a Correctional Officer, you will be responsible for the overall safety and security of inmates, staff,...
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Correctional Officer
2 months ago
Deer Lodge, United States State of Montana Full timeCorrectional Officer-(24142283) CORRECTIONAL OFFICER MONTANA STATE PRISON DEER LODGE, MT MISSION - Montana Department of Corrections is creating a safer Montana through Accountability, Rehabilitation and Empowerment. If you want to work making positive changes in the community the Montana Department of Corrections is the place for you! JOB...
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Night Auditor
2 weeks ago
Lodge, United States POWDR Full timeLocation: Springdale, Utah POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR's portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in...
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Human Resources Manager
2 weeks ago
Lodge, United States POWDR Full timeLocation: Springdale, Utah POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR's portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in...
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Managing Public Defender
2 weeks ago
Deer Lodge, Montana, United States State of Montana Full timeJob OverviewThe Managing Public Defender is a critical role within the Office of the Public Defender, responsible for ensuring effective and efficient legal services are rendered for clients represented by the Office. This position provides guidance, leadership, and day-to-day supervision to Public Defenders within an assigned office or Region.Key...
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Galen Administrative Officer, FMHF
5 days ago
Deer Lodge, United States State of Montana Full timeThe Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Health Care Facilities Division/ Montana State Hospital. The Administrative Officer is directly accountable to the Chief Executive Officer of the Montana State Hospital to provide leadership and overall management of Galen, a Forensic Mental Health Facility...
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Administrative Officer
3 days ago
Deer Lodge, Montana, United States State of Montana Full timeLeadership Opportunity at the Montana State HospitalThe Montana Department of Public Health and Human Services (DPHHS) has a career opportunity within the Health Care Facilities Division for the position of Administrative Officer at the Montana State Hospital's Galen facility.This role provides leadership and overall management of Galen, a secured...
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Revenue Manager
2 weeks ago
Great Wolf Lodge Corporate - Chicago, United States Great Wolf Lodge Full timeJob Summary: The individual in this role will manage and maximize profitability utilizing brand revenue management principles and procedures for one to two properties. The Revenue Manager is part of a centralized (corporate) Revenue Management Team, and is the central point for driving resort profitability through price and occupancy. The individual in this...
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Deer Lodge, Montana, United States Cogswell Insurance Agency LLC Full timeThis is an IN OFFICE role.Personal Lines Customer Service Representative (CSR)Full job descriptionWe are seeking a full-time Personal Lines Customer Service Representative. This position will support our clients with their home, auto, and other personal insurance needs while providing excellent customer service.Our talent acquisition team will be quick to...
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Deer Lodge, United States Cogswell Insurance Agency LLC Full timeThis is an IN OFFICE role.Personal Lines Customer Service Representative (CSR)Full job descriptionWe are seeking a full-time Personal Lines Customer Service Representative. This position will support our clients with their home, auto, and other personal insurance needs while providing excellent customer service.Our talent acquisition team will be quick to...
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Deer Lodge, United States Cogswell Insurance Agency LLC Full timeThis is an IN OFFICE role. Personal Lines Customer Service Representative (CSR) Full job description We are seeking a full-time Personal Lines Customer Service Representative. This position will support our clients with their home, auto, and other personal insurance needs while providing excellent customer service. Our talent acquisition team will be...
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Insurance Customer Service Representative
2 weeks ago
Deer Lodge, United States PeopleScout Full timeCogswell Insurance Agency LLC Deer Lodge, Montana, United States (On-site).This is an IN OFFICE role.Personal Lines Customer Service Representative (CSR).Full job description:We are seeking a full-time Personal Lines Customer Service Representative.This position will support our clients with their home, auto, and other personal insurance needs while...
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Travel Nurse RN
2 weeks ago
Medicine Lodge, Kansas, United States Gifted Healthcare Full timeJob SummaryWe are seeking a skilled Registered Nurse (RN) to join our team at a premier healthcare facility for a 13-week contract. As a travel nurse with Gifted Healthcare, you will have the opportunity to work in a dynamic and fast-paced environment, providing high-quality patient care and advancing your career on your terms.Responsibilities:Provide...
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Dental Services Supervisor
4 weeks ago
Deer Lodge, United States State of Montana Full timeDental Services Supervisor Job OverviewThe Dental Department at Montana State Prison provides comprehensive dental care to incarcerated individuals. As a Dental Services Supervisor, you will oversee the daily operations of the dental clinics and ensure that offenders receive the necessary dental care.Key Responsibilities:Perform administrative tasks and...