Front of House Lead

4 weeks ago

Lodge, South Carolina, United States POWDR Full time
Job Summary

As the Front of House Lead at Zion Lodge, you will be responsible for ensuring an exceptional guest experience by overseeing the front-of-house operations. Reporting directly to the Red Rock Grill Supervisor, you will work closely with the team to manage daily service, supervise FOH staff, and maintain a welcoming, efficient, and clean dining environment.

Key Responsibilities
  • Lead, train, and supervise front-of-house team members, including hosts, servers, and bussers.
  • Ensure all FOH staff adhere to service standards, health and safety regulations, and company policies.
  • Coordinate with the kitchen and BOH team to ensure seamless and efficient service during busy periods.
  • Address guest concerns or complaints in a professional manner, resolving issues promptly to enhance the guest experience.
  • Assist in scheduling and organizing shifts to ensure adequate coverage for daily operations.
  • Monitor FOH inventory levels (e.g., utensils, napkins, tableware) and coordinate replenishments as needed.
  • Conduct pre-shift meetings to communicate daily specials, key information, and expectations to the team.
  • Ensure cleanliness and presentation of the dining area, including tables, chairs, and host stand.
  • Support onboarding and ongoing training of FOH staff, providing guidance to maintain high standards of service.
  • Collaborate with the Red Rock Grill Supervisor and BOH team on operational improvements and team development.
Requirements
  • Previous experience in a supervisory or lead role in a restaurant or hospitality setting required.
  • Strong leadership and communication skills with the ability to motivate and manage a team.
  • Excellent guest service and problem-solving skills.
  • Ability to work in a fast-paced environment, managing multiple priorities simultaneously.
  • Knowledge of food safety, sanitation regulations, and health standards.
  • Flexible schedule with availability to work evenings, weekends, and holidays as required.
  • Familiarity with point-of-sale (POS) systems and cash handling procedures is preferred.
What We Offer
  • Competitive hourly rate of $22/hour, adjusted based on experience.
  • Onsite employee housing and employee meals at $12.50 per day.
  • Free onsite laundry facility, free shuttle service, WiFi, and employee gym.
  • Discounts on food, retail, and gear.
  • Complimentary access to most POWDR-owned resorts.
  • Generous benefit package for full-time employees.
  • Career development and growth opportunities available here and at our facilities across POWDR.

Destination Zion Lodge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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