Front of House Lead

1 month ago

Lodge, United States POWDR Full time
Location: Springdale, Utah

POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR's portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, Snowbird in Utah and SilverStar Mountain Resort in British Columbia, Canada. Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park, operated under a long-term concessions contract with the National Park Service.

Zion Lodge is in National Register of Historic Places designed in 1924 by Gilbert Stanley Underwood in the National Park Service rustic style. The Zion Lodge is a year-round operation with 76 hotels rooms, 6 suites and 40 cabins as well as a restaurant, outside grab and go caf, bar, gift shop and auditorium space. In the year 2025 a coffee and wine bar will be opening.

Zion Lodge is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Zion National Park. Over the next few years, the resort will undergo upgrades to rejuvenate accommodations and dining for public enjoyment. Renewable energy projects and energy efficiency upgrades will also be completed as well as other Sustainability innovations. POWDR operates Zion Lodge under a long-term concession contract with the National Park Service.

Potential Start Date: March 1st, 2025

Job Summary:

As the Front of House Lead - Cafe, is responsible for ensuring an outstanding guest experience by overseeing the front-of-house operations. Reporting directly to the Cafe Supervisor, the FOH Lead works closely with the team to manage daily service, supervisor FOH staff, and maintain a welcoming, efficient, and clean dining environment. The FOH Lead plays a key role in upholding service standards, ensuring smooth operations, and addressing guest concerns in a timely manner.

Essential Duties and Responsibilities:
  • Lead, train, and supervise cafe crewmembers.
  • Ensure all FOH staff adhere to service standards, health and safety regulations, and company policies.
  • Coordinate with the kitchen and BOH team to ensure seamless and efficient service during busy periods.
  • Address guest concerns or complaints in a professional manner, resolving issues promptly to enhance the guest experience.
  • Assist in scheduling and organizing shifts to ensure adequate coverage for daily operations.
  • Monitor FOH inventory levels (e.g., utensils, napkins, tableware) and coordinate replenishments as needed.
  • Conduct pre-shift meetings to communicate daily specials, key information, and expectations to the team.
  • Ensure cleanliness and presentation of the dining area, including tables, chairs, and host stand.
  • Support onboarding and ongoing training of FOH staff, providing guidance to maintain high standards of service.
  • Collaborate with the Cafe Supervisor and BOH team on operational improvements and team development.
Other Duties as Assigned:
  • This job description is an overview of the scope of responsibilities for this job and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this role, the responsibilities of this position may change. The job must be prepared to accept new responsibilities and transfer others.
  • Functions as an ambassador of Destination Zion Lodge, modeling and sharing the Zion "culture" with our guests and employees. Upholds the most professional image. Continually strives to exceed our guest's expectations and create memories for our guests and staff.
Work Location:
  • Due to the in-person nature of the hospitality business, housing will be provided on-site and commuting from the local vicinity is also acceptable.
  • Due to the nature of our business, Zion Lodge is open every day. You must be prepared to work a schedule which may include Saturdays, Sundays, and holidays.
Required Knowledge, Skills, and Experience:
  • Able to work and thrive in Zion National Park.
  • Ability to requirements and compliance with our concessions contract.
  • Ability to get along well with people, be honest, punctual and reliable.
  • Ability to remain calm and friendly.
  • Ability to adapt to changing work conditions.
  • Ability to work cooperatively in a team environment.
  • Must be over the age of 18 years old
  • Previous experience in a supervisory or lead role in a restaurant or hospitality setting required.
  • Strong leadership and communication skills with the ability to motivate and manage a team.
  • Excellent guest service and problem-solving skills.
  • Ability to work in a fast-paced environment, managing multiple priorities simultaneously.
  • Knowledge of food safety, sanitation regulations, and health standards.
  • Flexible schedule with availability to work evenings, weekends, and holidays as required.
  • Familiarity with point-of-sale (POS) systems and cash handling procedures is preferred.
ESQ and Play Forever Responsibilities and Requirements:
  • Understand and follow all ESQ procedures that relate to your job duties.
  • Work with a "safety-first" attitude.
  • Minimize your impact on the environment when at work and living onsite.
  • Treat our customers, co-workers, leadership teams, all internal guests with respect and a hospitable service atmosphere must be projected at all times.
  • All team members must maintain a neat, clean and well-groomed appearance (specific standards available in the Employee Handbook).
  • Team members will be trained in the proper use and care of assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
What's in it for you?
  • Proposed hiring rate of $22/hour, actual pay will be adjusted based on experience
  • Onsite employee housing and employee meals at $12.50 per day
  • Free onsite laundry facility, free shuttle service, WiFi, and employee gym
  • Discounts on food, retail, and gear
  • Complimentary access to most POWDR-owned resorts
  • Generous benefit package for full-time employees
  • Career development and growth opportunities available here and at our facilities across POWDR
  • A connection with people who share the same passions and embrace each other's unique and individual styes


Notice:

Destination Zion Lodge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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