Tier 2 AV Support Specialist
1 week ago
The primary role of this position is to provide top-notch technical support and maintenance for AV systems within a primary location as part of the support team for the Classroom AV Services department.
Key Responsibilities:- Provide proactive and reactive technical support to end users
- Periodically test AV systems to ensure they are functioning as intended
- Provide guidance to Tier 1 Technicians
- Act as a subject matter expert for the AV systems we support
- Perform preventative maintenance on AV systems on a regular basis
- Effectively create and update help desk tickets
- Troubleshoot any reported or found issues in supported spaces
- Assist in Connected Classroom support through end user training and troubleshooting
- Update and maintain an accurate inventory of system components
- Install AV components as needed and perform thorough testing
- Experience in the AV industry
- Experience in customer support related to AV systems
- Experience in troubleshooting AV components and systems
- Ability to communicate effectively in oral and written form
- Ability to operate comfortably in high stress environments
- Experience with Windows, Mac, iOS, and Android computer systems
- Demonstrated ability to work within a team and independently to achieve goals
- Must be able to move or lift a minimum of 50 pounds
- Must be able to work from ladders or scaffolding as required
- Experience in higher education
- Vast experience with various web-conferencing and lecture capture applications
- Experience with lecture capture solution both hardware and software based
- Basic knowledge of AV signal flow
- Experience with use and programming of Crestron and QSC components
- Industry certifications are preferred
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