Tier 2 AV Support Specialist

1 week ago


Blacksburg, Virginia, United States Virginia Polytechnic Institute and State University Full time
Tier 2 Technician Job Description

The primary role of this position is to provide top-notch technical support and maintenance for AV systems within a primary location as part of the support team for the Classroom AV Services department.

Key Responsibilities:
  • Provide proactive and reactive technical support to end users
  • Periodically test AV systems to ensure they are functioning as intended
  • Provide guidance to Tier 1 Technicians
  • Act as a subject matter expert for the AV systems we support
  • Perform preventative maintenance on AV systems on a regular basis
  • Effectively create and update help desk tickets
  • Troubleshoot any reported or found issues in supported spaces
  • Assist in Connected Classroom support through end user training and troubleshooting
  • Update and maintain an accurate inventory of system components
  • Install AV components as needed and perform thorough testing
Requirements:
  • Experience in the AV industry
  • Experience in customer support related to AV systems
  • Experience in troubleshooting AV components and systems
  • Ability to communicate effectively in oral and written form
  • Ability to operate comfortably in high stress environments
  • Experience with Windows, Mac, iOS, and Android computer systems
  • Demonstrated ability to work within a team and independently to achieve goals
  • Must be able to move or lift a minimum of 50 pounds
  • Must be able to work from ladders or scaffolding as required
Preferred Qualifications:
  • Experience in higher education
  • Vast experience with various web-conferencing and lecture capture applications
  • Experience with lecture capture solution both hardware and software based
  • Basic knowledge of AV signal flow
  • Experience with use and programming of Crestron and QSC components
  • Industry certifications are preferred


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