Customer Service Representative

5 days ago


Utica, New York, United States Excellus BlueCross BlueShield Inc Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and concerns in a timely and professional manner.

Key Responsibilities
  • Provide exceptional customer service to our members and customers, responding to their inquiries and concerns in a timely and professional manner.
  • Resolve customer complaints and issues in a fair and efficient manner, ensuring that our customers are satisfied with the outcome.
  • Document and research customer inquiries, providing accurate and timely responses to their questions and concerns.
  • Collaborate with internal teams to resolve complex customer issues, ensuring that our customers receive the best possible service.
  • Participate in ongoing training and development to improve customer service skills and knowledge.
Requirements
  • High school diploma or equivalent required.
  • Customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Basic computer skills and knowledge of software applications.
Preferred Qualifications
  • Associate's or bachelor's degree in a related field.
  • Previous experience in a customer service or healthcare-related role.
  • Knowledge of health insurance and customer service principles.
What We Offer
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to make a difference in the lives of our customers.


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