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Scheduling Coordinator

2 months ago

Merrillville, Indiana, United States Right at Home Merrillville, IN Full time
Job Title: Scheduling Coordinator/Care Manager

Are you a detail-oriented and organized individual with excellent communication skills? Do you have a passion for delivering exceptional client care? We are seeking a Scheduling Coordinator/Care Manager to join our team at Right at Home Merrillville, IN.

Job Summary:

The Scheduling Coordinator/Care Manager is responsible for developing and communicating caregiver schedules to meet the ongoing needs of our clients. This role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Develop, coordinate, and manage client/caregiver schedules using ClearCare scheduling software.
  • Consult with management to ensure schedules are appropriate to meet client needs.
  • Review caregiver skill set, availability, preferences, and geographic information to appropriately match caregivers with existing and new clients.
  • Adjust schedules as needed when changes in client conditions warrant increases or decreases in service or changes to regular schedules.
  • Triage phone calls, communicating with office staff and caregiving staff to ensure client needs are met.
  • Notify management of quality assurance issues promptly.
  • Conduct caregiver performance reviews, uphold company policy, and conflict resolution.
Requirements:
  • 2+ years prior home care/home health scheduling experience.
  • Experience with scheduling and/or care coordination, preferably as a scheduler, staffing coordinator, or care manager in home care or home health.
  • Must have a smartphone and be proficient with software required to complete and manage tasks.
  • Valid driver's license, current auto insurance, and reliable transportation.
  • An ability to travel within NW Indiana (Lake, Porter, and LaPorte County).
  • Annual TB testing, background check, drug/alcohol screening will be required.
  • High school diploma required.
What We Offer:
  • Competitive pay package.
  • Annual bonuses.
  • Paid time off.
  • Opportunity for advancement.
  • Training and development.

We value all of our caregivers and staff, and we show it in many ways. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional client care, we encourage you to apply for this exciting opportunity.