Field Operations Manager

1 month ago


Merrillville, Indiana, United States Ursitti Enterprises LLC Full time
Job Title: Field Supervisor

Job Summary:

The Field Supervisor is a key member of our team, responsible for leading and motivating a team of technicians to meet productivity targets, ensure quality control and safety compliance, and maintain proper truck equipment and supplies. This role requires excellent leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities:
  • Lead and motivate the field team to meet productivity targets, including holding daily huddles with assigned technicians.
  • Conduct regular job site visits to ensure quality control, safety compliance, and proper truck equipment and supplies.
  • Work with the Production Coordinator to revise schedules and communicate daily with the Field Supervisor on department needs.
  • Train and coach technicians on policies, procedures, and best practices to improve sales and safety.
  • Monitor job performance and provide feedback for improvement.
  • Schedule and coordinate work assignments based on customer demand and technician availability.
  • Resolve customer complaints and issues during jobs.
  • Maintain accurate job progress, material, and labor records.
  • Report regularly to the Field Supervisor on team performance, job status, resource needs, and vehicle inspections.
  • Verify truck equipment and supplies through vehicle load and appearance inspections.
  • Ensure compliance with safety policies, standards, and OSHA requirements by conducting regular safety audits.
  • Identify opportunities to upsell and cross-sell additional services to customers to improve sales and customer satisfaction.
  • Implement and enforce company policies and procedures, with a focus on safety and efficiency.
  • Participate in weekly and bi-weekly meetings with management to review departmental needs, progress, and improvement opportunities.
  • Provide performance coaching and regular reviews to assigned technicians, with an emphasis on development and improvement.
  • Fill in for technicians as needed, based on schedule availability and taking into account any call-offs, vacations, or other absences.
Requirements:
  • Excellent written, verbal, and negotiation skills; effectively communicate with a diverse workforce and customer base.
  • Ability to multi-task, prioritize, and delegate tasks and duties to technician staff in a complex environment.
  • Effective project management and time management skills.
  • Proactively assist team members, managers, and technicians. Step in and help when and as needed.
  • Ability to effectively problem solve by analyzing situations and applying creative and timely solutions.
  • Accountability: Follow through on commitments. Take personal responsibility for decisions, actions, and failures.
  • Collaboration: Cooperate with others to achieve shared objectives and get work done. Consider interests of others as well as one's own.
  • Instill Trust: Show consistency in word and action. Treat others with respect. Operate with honesty and integrity.
  • Change Management: Adaptable to a fast-paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer, and scheduling needs.
  • Detail Oriented: Attention to detail, ability to focus on the project or task at hand, adherence to Company policies and requirements while consistently delivering error-free results.
  • Leads by example in following the Company Code of Business Conduct (Ethics).
Computer Skills / Special Equipment Knowledge:
  • Basic Microsoft Office skills (Excel, Word, PowerPoint, and Outlook).
  • Ability to learn and operate necessary computer software.
  • Advanced communication/negotiation skills.
  • Ability to drive/operate industrial equipment including trucks, forklifts, loaders, compressors, etc.
Work Schedule:

In general, a Field Supervisor's work week consists of five weekdays with the addition of on-call and weekend (Saturday) availability. Field Supervisors routinely work forty hours (40), and sometimes more, hours per week based on business, staffing, and customer needs. Field Supervisors are expected to be regularly involved in daily departure and return of technicians as well as working some evenings and holidays as required by staffing and business needs. Travel is required. Periodically, Field Supervisors may find it necessary to arrange their schedule to fill staffing gaps due to technician absences, scheduled Paid Time-Off, special/promotional events, or other business demands.

Work Environment:

Field Supervisors generally work in a multitude of environments including office spaces, warehouse environments, and on-site with technicians and customers. The working environment involves the use of office equipment, such as computers and telephones, machinery/mechanical equipment, ladders, and heavy equipment (forklift). Exposure to moderate noise, outdoor elements (heat and cold), and airborne particles.



  • Merrillville, Indiana, United States RMH Franchise Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Restaurant Manager to join our team at RMH Franchise Corporation. As a Restaurant Manager, you will be responsible for overseeing the daily operations of our restaurant, ensuring excellent customer service, and driving sales growth.Key ResponsibilitiesRestaurant EnvironmentEnsure prompt, friendly...


  • Merrillville, Indiana, United States KIDS EMPIRE Full time

    Park Operations ManagerAs a Park Operations Manager at Kids Empire, you will play a key role in ensuring a safe, enjoyable, and efficient experience for our guests. Your responsibilities will include supervising staff, implementing operational procedures, and maintaining high standards of customer service. You will be the contact between our guests and our...


  • Merrillville, Indiana, United States LHH Recruitment Solutions Full time

    Job DescriptionAt LHH Recruitment Solutions, we are seeking an experienced Director of Warehouse Operations to lead our multi-site warehousing and distribution operations across North America. The ideal candidate will have a proven track record of success in managing complex distribution centers, with a strong background in strategic planning, budgeting, and...


  • Merrillville, Indiana, United States Atkore, Inc. Full time

    Atkore, Inc. Overview: Atkore is a company forging a future where our employees, customers, suppliers, shareholders, and communities are building better together. We are committed to serving the customer and powering and protecting the world.Salary: $73,500 - $88,500 per year, depending on experience.Job Description: As an Operations Logistics Coordinator,...


  • Merrillville, Indiana, United States Cranemasters Full time

    Job SummaryCranemasters is seeking a highly skilled and experienced Railroad Equipment Operator to join our team. As a key member of our operations team, you will be responsible for the safe transportation of equipment and materials to and from job sites, as well as participating in discussions related to the day's work plan to ensure safety and...


  • Merrillville, Indiana, United States Southlake Collision Center Full time

    We are seeking an experienced Collision Repair Technician to join our team at Southlake Collision Center. The ideal candidate will have a strong work ethic and be able to work well under pressure.Job OverviewThe successful candidate will be responsible for repairing damaged vehicles to their original condition, working closely with other technicians and...

  • Sales Associate

    1 month ago


    Merrillville, Indiana, United States Spencer Gifts Full time

    Job SummaryAs a Sales Associate at Spencer's, you will be responsible for maintaining guest services, efficiently operating POS systems, and supporting the Store Management Team. Your duties will include generating sales, conducting housekeeping, merchandising, signing, pricing, POS operations, and loss prevention.Key ResponsibilitiesMaintain a high level of...


  • Merrillville, Indiana, United States Burlington Full time

    Job SummaryAs a Retail Sales Associate at Burlington, you will be responsible for providing exceptional customer service and maintaining a positive store environment. Key responsibilities include:Greet and assist customers in a friendly and courteous manner.Maintain a neat, organized, and clean sales floor, ensuring shelves are stocked and accurately...

  • Patient Care Director

    4 weeks ago


    Merrillville, Indiana, United States SouthernCare Full time

    About the Role:We are seeking a highly skilled and compassionate Patient Care Manager to join our hospice team at SouthernCare. This is a full-time position that requires a Registered Nurse with a minimum of Associate's Degree in Nursing and three years of direct patient care experience in a clinical setting.The ideal candidate will have a strong...

  • Surgical Team Lead

    1 month ago


    Merrillville, Indiana, United States Methodist Hospitals Full time

    Job SummaryWe are seeking a highly skilled and experienced RN First Assistant Team Lead to join our team at Methodist Hospitals. The ideal candidate will have a strong background in surgical assisting and leadership, with excellent communication and interpersonal skills.Key ResponsibilitiesThe RN First Assistant Team Lead will be responsible for providing...


  • Merrillville, Indiana, United States Diocese of Gary Full time

    Job SummaryThe Diocese of Gary is seeking a highly skilled and experienced Information Technology Systems Administrator to oversee and manage the school district's Information Technology Systems and technology activities. The ideal candidate will have a proven track record of integrating technology into District functions and education, assessing the...


  • Merrillville, Indiana, United States Walmart Full time

    About the Role:We are seeking a skilled Meat Cutter and Wrapper to join our team at Sam's Club. As a Meat Cutter and Wrapper, you will be responsible for cutting and wrapping meat products to meet the high standards of our customers. You will work in a fast-paced environment, collaborating with other associates to ensure that our meat department is always...


  • Merrillville, Indiana, United States Mike Anderson Chevrolet of Merrillville Full time

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at Mike Anderson Chevrolet of Merrillville. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Responsibilities:Meet and greet customers...


  • Merrillville, Indiana, United States Rotech Healthcare Full time

    About Rotech Healthcare Inc.Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We focus on helping patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and...

  • Mill Operator

    2 weeks ago


    Merrillville, United States Atkore International Full time

    Description Mill OperatorWho we are looking for: We are currently looking for a Mill Operator to be based out of Hobart IN. Reporting to the Manufacturing Supervisor, this person will be responsible for mill station operation, changeovers, and performance to the highest quality standards and efficiencies. The Mill Operator will a possess a background in the...

  • Production Manager

    3 weeks ago


    Merrillville, United States Goodwill Industries of Michiana Full time

    DescriptionAre you someone who thrives on optimizing systems and driving efficiency in fast-paced environments? Do you have a strong track record of streamlining operations, analyzing workflows, and ensuring continuous improvement? If you have a passion for data-driven decision-making and leading high-performance teams, we have an exciting opportunity for...


  • Merrillville, United States Lifetime Recruiting Strategies Full time

    Become Part of The Power to Dream Again!Insurance Field Director needed today! Insurance AgencyIf you want your piece of the American Dream, you have to take charge of your future. But you don't have to do it alone. We're here to show you how. Armed with the Power to Dream™  you're ready to begin exploring all life has to offer.   This  Financial...


  • Merrillville, United States Hilton Garden Inn Merrillville Full time

    Overview: Opportunity: Operations Supervisor Oversee operation of the hotel in absence of the Assistant General Manager or General Manager and during off-peak times. Potential Career Path Front Office Manager Assistant General Manager General Manager Essential Job Functions Interview, select, train, schedule, coach and support associates, ensuring they...


  • Merrillville, United States Qualdoc Full time

    Job Title: Fleet Maintenance Manager Location: Merrillville, IN Job Type: Full-time Job Description: We are seeking a Fleet Maintenance Manager to oversee our company's fleet of vehicles and equipment across all divisions. The ideal candidate will emphasize safety in all aspects of job performance and ensure that maintenance programs are executed efficiently...


  • Merrillville, United States Qualdoc Full time

    Job Title: Fleet Maintenance Manager Location: Merrillville, IN Job Type: Full-time Salary: $100,000 to $110,000 (Depending on Experience) Job Description: We are seeking a Fleet Maintenance Manager to oversee our company's fleet of vehicles and equipment across all divisions. The ideal candidate will emphasize safety in all aspects of job performance and...


  • Merrillville, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionLHH is seeking a Director of Warehouse Operations for a Direct Hire, Permanent Placement position with a warehousing and distribution client who has multiple facilities across North America. In this newly created position, you will be responsible for overseeing a multi-site operation, standardizing processes, implementing best...

  • Service Manager

    4 weeks ago


    Merrillville, United States Southlake Auto Group Full time

    We are looking for a detail-oriented service manager to manage our service department and handle customer service interactions, reports, and repairs. The service manager's responsibilities include providing the highest level of customer service, developing lasting customer relationships, and managing the service team members. The service manager maintains a...


  • Merrillville, United States Cranemasters Full time

    DescriptionBasic Function:Responsible for loading, unloading and safe transportation of equipment and/or materials to/from job site, operation of equipment at job site (if qualified) and providing assistance in one or more of the following: rerailing operations, maintenance/repair of railroad cars, load adjust/transfer activities and track...


  • Merrillville, United States Talent Up Recruiting Full time

    Job DescriptionJob DescriptionRestaurant General Manager$65K-$75K + BonusElevate your career as a Restaurant General Manager with us! Join our renowned chain with over 350 locations and take charge of the day-to-day operations. We're on the lookout for a passionate and driven leader to ensure exceptional guest service, top-notch food preparation, and a...

  • Sales Account Manager

    3 weeks ago


    Merrillville, United States Proven IT Full time

    Job Type Full-timeDescriptionThe Sales Account Manager executes Proven IT's sales strategy at a territory level. They will expand sales revenue and drive new market share. They are responsible for ongoing opportunity analysis, demonstrations and value proposition presentations as well as working closely with the assigned territory teams. The role manages the...

  • Sales Account Manager

    3 weeks ago


    Merrillville, United States Proven IT Full time

    Job Type Full-timeDescriptionThe Sales Account Manager executes Proven IT's sales strategy at a territory level. They will expand sales revenue and drive new market share. They are responsible for ongoing opportunity analysis, demonstrations and value proposition presentations as well as working closely with the assigned territory teams. The role manages the...

  • General Manager

    6 months ago


    Merrillville, United States Wendy's Franchise Full time

    Join a fast-growing franchisee with abundant career opportunities! Pay/Benefits:Competitive pay with substantial bonus opportunities Medical, dental and vision plans paid primarily by employerPaid time offSchedule flexibilityMentoring and advancement opportunities into above restaurant rolesFast paced and fun environmentTreatment as a valued team member...

  • Sales Account Manager

    4 weeks ago


    Merrillville, United States Proven IT Full time

    Job Type Full-time Description The Sales Account Manager executes Proven IT's sales strategy at a territory level. They will expand sales revenue and drive new market share. They are responsible for ongoing opportunity analysis, demonstrations and value proposition presentations as well as working closely with the assigned territory teams. The role manages...

  • Sales Manager

    1 week ago


    Merrillville, United States Wylander Full time

    Wylander, a recruiting company specializing in the flooring industry, is hiring a Sales Manager for a flooring store located in Merriville, IN. Sales Manager Compensation and Benefits: Salary: $70,000/ yr. Eligible for company commissions Company provided cell phone Mileage reimbursement Health benefits Medical, Dental, Vision, Disability and Life...


  • Merrillville, United States Albanese Candy Full time

    DescriptionUNDERSTANDINGThe Quality Assurance (QA) Manager oversees the activity of the Quality Assurance department. This leader is responsible for maintaining and developing improvements to the quality management system in a manner that supports regulatory compliance, company policies, and operations. As such, they build the strongest of relationships with...


  • Merrillville, United States Albanese Confectionery Group, Inc Full time

    UNDERSTANDINGThe Quality Assurance (QA) Manager oversees the activity of the Quality Assurance department. This leader is responsible for maintaining and developing improvements to the quality management system in a manner that supports regulatory compliance, company policies, and operations. As such, they build the strongest of relationships with...


  • Merrillville, United States Albanese Confectionery Full time

    UNDERSTANDING The Quality Assurance (QA) Manager oversees the activity of the Quality Assurance department. This leader is responsible for maintaining and developing improvements to the quality management system in a manner that supports regulatory compliance, company policies, and operations. As such, they build the strongest of relationships with...


  • Merrillville, United States Albanese Confectionery Full time

    UNDERSTANDING The Quality Assurance (QA) Manager oversees the activity of the Quality Assurance department. This leader is responsible for maintaining and developing improvements to the quality management system in a manner that supports regulatory compliance, company policies, and operations. As such, they build the strongest of relationships with...


  • merrillville, United States Albanese Confectionery Group, Inc Full time

    UNDERSTANDINGThe Quality Assurance (QA) Manager oversees the activity of the Quality Assurance department. This leader is responsible for maintaining and developing improvements to the quality management system in a manner that supports regulatory compliance, company policies, and operations. As such, they build the strongest of relationships with...