Sports Betting Operations Specialist

2 weeks ago


Sens, Bourgogne-Franche-Comté, United States IGT Full time
Job Summary

We are seeking a skilled Sports Betting Operations Specialist to join our North American Sports Betting team. The ideal candidate will have experience in the gaming industry, a passion for sports betting, and excellent relationship-building skills.

Responsibilities
  • Maintain day-to-day relationships with customers and service providers, ensuring seamless operational support.
  • Create, monitor, and ensure effective processes between customers and IGT for all operational support issues.
  • Track and coordinate stakeholders during issue resolutions and escalations.
  • Ensure IGT meets contracted Service Levels for customers, addressing any shortfalls promptly.
  • Provide operational processes and advice during new customer contract implementations.
  • Offer on-site support during go-live events, major releases, and other critical situations as needed.
  • Monitor, advise, and report on customer trading strategies and performance to ensure ongoing business success for all parties.
  • Collaborate with trading services providers to maintain good operational discipline and performance.
  • Alert IGT Compliance to any risks or issues encountered with customer operations or services.
  • Serve as an ambassador for IGT, promoting its sports betting services.
Qualifications
  • US sports betting operational experience and/or proven interest in US sports betting.
  • Strong technical literacy and enthusiasm, with the ability to solve practical problems quickly.
  • Familiarity with land-based casino regulations and operating environments.
  • Clean history, with the ability to obtain licenses in all US jurisdictions.
  • Prior knowledge of casino systems, networks, and IGT technologies is beneficial.
  • Self-organized and strong communication skills, with the ability to work under pressure and interact effectively with difficult individuals.
  • Travel may be required up to 30% of the time.
  • Spanish language proficiency is preferred.
Estimated Salary Range

$86,000 - $105,000 per year, depending on background, skills, experience, and location.

Benefits
  • Total Rewards program, including base pay, commission payments (for sales roles), discretionary bonuses, and more.
  • 401(k) Savings Plan with company contributions.
  • Health, dental, and vision insurance.
  • Life, accident, and disability insurance.
  • Tuition reimbursement.
  • Wellness programs.
  • Identity theft insurance.


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