Help Desk Support Specialist

4 days ago


Roslyn Heights, New York, United States Express Employment Professionals Full time

We are seeking a highly skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support to our clients via phone, email, and chat.

Job Description

The ideal candidate will have a strong background in technical support, excellent communication skills, and the ability to troubleshoot complex issues.

Key Responsibilities:
  • Provide technical support to customers via various communication channels.
  • Analyze and troubleshoot complex technical issues.
  • Develop and maintain a knowledge base of our products and services.
  • Document customer interactions and update records accordingly.
  • Collaborate with other teams to resolve complex issues.
Requirements:
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Previous experience in technical support or related fields.
  • Excellent written and verbal communication skills.
  • Able to work in a fast-paced environment and prioritize tasks effectively.
  • Strong analytical and problem-solving skills.

Estimated salary: $50,000 - $60,000 per year.



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