SaaS Services Manager
4 weeks ago
Zylo, Inc. is seeking a highly skilled SaaS Services Manager to join our team. As a key member of our Managed Services team, you will be responsible for driving SaaS Management initiatives and achieving exceptional ROI for our customers.
As a SaaS Services Manager, you will work closely with our customers to embed with their teams, drive completion on SaaS Management opportunities, and help mature their SaaS Lifecycle Management and Procurement process and methodology.
You will also be responsible for owning and/or supporting SaaS negotiations on behalf of our customers, taking ownership of the customer Zylo instance, and achieving on SaaS Management opportunities based on best practices and Zylo insights.
Requirements:
- 2+ years experience in a customer-facing role with experience rolling up your sleeves to find a solution to customer needs.
- Experience overseeing and documenting SaaS Contract Negotiations.
- Experience in Procurement, IT, and/or the SaaS space working with cross-functional teams supporting elements of SaaS such as deployment/management/negotiations.
- Experience navigating, actualizing, and documenting cost saving initiatives.
- Highly developed written and verbal communication experience.
Nice to have:
- Experience creating professional and eye-opening documents, utilizing graphics and charts to convey intricate themes and insights.
- A self-starter approach - aptitude to identify and actualize on actionable opportunities that drive customer ROI.
- Experience leveraging Excel and Google Sheets.
At Zylo, we're committed to Growing Stronger Together by fostering a diverse and inclusive workplace. We believe that a variety of perspectives not only fuels innovation, but also allows us to better serve our diverse customer base. If you meet the essential qualifications, we encourage you to apply and join us on this journey.
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