IT Environment Manager

4 weeks ago

Indianapolis, Indiana, United States HealthEdge Full time

About the Role:

The Technical IT Environment Manager will be responsible for overseeing the management of HealthEdge's clients' environments, ensuring that they are properly configured and deployed. This role will work closely with the Application Engineering Manager, Application Engineering team, Product Engineering, Professional Services, and Customer to institute best practices for environment management and deployment.

Key Responsibilities:

  • Oversee HealthRules Payor application environments management strategies for HealthEdge's clients.
  • Create and maintain a detailed deployment schedule in collaboration with various stakeholders.
  • Maintain a deep understanding of the product ecosystem and its interdependencies, and leverage various tools available for environment management and stability.
  • Manage and standardize programs to meet the release/deployment and quality criteria with a focus on standardization and repeatability in a continuous improvement environment.
  • Document system state - configuration, architecture diagrams, data, workload patterns, and track changes in these through the test and promotion processes.
  • Lead the effort on cross-functional collaboration with TechOps, Product, Professional Services, and Dedicated Teams.
  • Build consensus and lead decision making through nebulous problems.
  • Create solutions to challenges and make informed recommendations to ensure uninterrupted business and high-quality service to customers.
  • Act as a gatekeeper, ensuring that all cross-functional teams sign off on the release before each promotion to production.
  • Identify and manage risks and clearly communicate them to project stakeholders while proposing solutions.
  • Effectively communicate required delivery dates, deployment pipelines, and releases for project activities.
  • Be involved in code deployments, data base synchronization, and DevOps best practices.
  • Manage and maintain environments in a known good state and enforce proper environment management practices.

Requirements:

  • 5-7 years of experience in IT Operations, Configuration Management, Change Management, or System administration in complex environments.
  • Experience working with internal/external teams and documenting environment changes for Releases/Deployments.
  • Prior software implementation experience including configuring environments for application migration.
  • An in-depth understanding of ITIL/ITSM practices and solutions development from the drawing board to production delivery, including experience with troubleshooting scenarios in production environments.
  • Understanding of SaaS services delivery model.
  • Understanding of ITIL practices.
  • Creative problem-solving skills.

About HealthEdge:

HealthEdge is a company that provides healthcare payers with technology that enables them to innovate, reduce costs of claim administration and care management, and address the business imperatives of the evolving healthcare economy. We are passionate about providing high-quality software and services to our customers, and we are committed to building an environment and culture that supports the diverse representation of our teams.

What We Offer:

We offer a full-time, permanent position with a competitive salary and benefits package. We are an equal opportunity employer and are committed to workforce diversity. We aspire to be a place where all employees have the opportunity to belong, make an impact, and deliver excellent software and services to our customers.

Location:

This role can be performed remotely from anywhere in the US, with occasional visits to our office in Burlington, MA.

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