Customer Service Representative

4 weeks ago


Highland Falls, New York, United States Ryan Crosby - State Farm Agent Full time
Role Description:

As a Customer Relations Representative with Ryan Crosby - State Farm Agent, you will be responsible for delivering exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit for this role. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities:

• Manage customer inquiries and resolve issues in a timely and professional manner.
• Maintain accurate and up-to-date client records and information.
• Assist with customer retention strategies to ensure long-term relationships.
• Coordinate with other departments to ensure customer satisfaction and meet business objectives.

Qualifications:

• Strong communication and problem-solving skills, with the ability to handle high-stress situations calmly.
• Experience in customer service is preferred, but not required.
• Ability to work in a fast-paced environment and meet deadlines.

About Our Agency:

Ryan Crosby - State Farm Agent is a leading insurance agency dedicated to helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our agency is committed to providing exceptional service and support to our clients, and we are seeking a talented and motivated individual to join our team.

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